Perspectives - by Scott Watson

The Year in Review and a Glimpse at 2016

I suppose the old adage that “time flies when you’re having fun” is true and we’ve had a lot of fun in 2015!  If an early look ahead to 2016 is any indication, I might as well just leave the Christmas lights up this year, as 2016 will go by at lightning speed as there’s more fun ahead for M3 and our customers in the coming year.

As you’ll read below in our AccKnowledge® Update, the entire Citrix infrastructure has been upgraded, and the first module of the new and improved AccKnowledge® platform will roll out in Q1 2016.

Looking back at our customer growth in 2015, M3 has had another banner year. Through November 1, the AccKnowledge® customer base has grown to 626 customers, representing over 4,000 (4,104 to be exact) properties utilizing the accounting platform on a daily basis. Looking at our customer profile breakout, it’s clear that M3 can help hotel portfolios of all shapes and sizes.

So, what’s ahead?  I could fill this newsletter with numerous items on M3’s strategic plan, but suffice to say that while we are thankful for our successes, we realize that we must be constantly evolving, improving, enhancing and we can never, ever forget that YOU, our cherished customer, is the reason for our success and our sole purpose of existence.

In closing, I’d like to share a message that I have displayed on a banner in my office and that I shared with our entire organization in a recent internal announcement.  It is a quote from Tom Black, who I had the honor to work with, and for, in a previous job.  It is taken from his book The Boxcar Millionaire:

“Success is not something you own – it’s something you rent! The rent is due EVERY DAY and when you stop paying the rent on success, you start paying the rent on failure.

Rest assured that here at M3, our focus is success, YOUR success, for we realize that we are simply a vessel and only through your success comes ours.