• RESOLVED as of approx 3pm ET Document Imaging: Users Unable to View Images

    M3 is aware that users are unable to view images. We have the appropriate teams working to get this issue resolved as quickly as possible. Please check back to this message for update.

  • Accounting Core Production Release: Monday, Nov 19th @ 10pm

    M3 will be releasing the latest version of the Accounting Core Application, Monday, Nov 19th at 10pm. We are anticipating 2 hours of downtime for this release. M3 has improved the functionality in the following areas:

    • General Ledger
      • Performance when running GL reports
      • Shell Crash Error when working/viewing journal entries
      • Load time for lengthy Journal Entries

    • Accounts Payable Document Imaging
      • Viewing Images via the Search Function
  • Document Imaging Unavailable and PMS Data Not showing in Operations Management

    M3 is aware of the following issues:

    1. Users are Unable to Attach Images - RESOLVED as of approx 8:00am
    2. Users are Unable to View Images via the Search Option RESOLVED as of approx 8:20am
    3. Data is not populating to Operations Management Websites - 11:30 am Update: Data has processed as needed. If PMS data is not displaying the Daily Report or Operations Management, please open a case with our support team and they will assist further.

  • M3 Maintenance Window Friday, 11/16 @ 11pm.

    Maintenance Window:

    M3 will have monthly maintenance this Friday, Nov. 16th beginning at 11pm ET. All M3 Systems will be unavailable until Saturday Morning, Nov. 17th at 6:00am

  • Nov 2018 FREE Group Webinars

    M3 will be hosting Group Webinars, free of charge, Nov 19th thru 21st. The following areas will be covered

    • Time Management Labor Management (What is Labor Management and how can it help you control your labor?)
    • Operations Management Budget and Forecast Overview
    • Check Writer Layout (Troubleshooting)
    • PMS Data Integration (Overview)
    • Multiple Check Writer Layout
    • Accounting Core Budget (Setup and Import)

    Click HERE to sign up for the webinar topic(s) of your choice. 

  • M3 Product Suite Survey

    M3 is looking for your feedback, if you are interested in taking a short survey, please log into the Help Center and Click HERE

  • M3 Support Exciting News!! Updated expanded Support Hours!

    We are very excited to announce that we have extended our M3 Support office hours to accommodate our customers' needs. M3 Support is now open 24 hours a day for 5 days a week to go along with our current weekend hours. Please see below for our new hours. 

    Sunday 11:00pm - Friday 11:00pm Eastern (24 hours, 5 days a week)
    Saturday & Sunday 8:00am - 6:00pm Eastern

    We are thrilled to be offering these extended hours to our customers for the first time in M3 history! We look forward to continuing to support and serve our customers.

    Thank you,
    M3 Support

  • Accounting Core Release Update

    Please read to see our newest enhancements for Accounting Core!

  • Intercompany Functionality: Known Issues and Workarounds

     

    We would like to take a moment to thank our Intercompany users for the feedback provided on this new feature. It is great to see this new functionality being put to use. Please find the 2 items below, each has been identified as an issue within the system, and each item does have a workaround provided. We do expect that these items will be fixed in a future release. 

     

    Intercompany Invoices with the same Invoice Number Posted at the same time will merge under 1 vendor, in the Receiving Entity.

    Option #1: Assign Unique Invoice Numbers for Intercompany Invoices (Preferred)

    Option #2: Post Intercompany Invoices on an individual basis, as soon as they are created.

     

    An on-demand check that pays a non-Intercompany Invoice and a Intercompany invoice does not make the correct journal entry (It only Debits Intercompany and Credits Cash, instead of Debiting I/C and AP and Crediting Cash).

    Option #1: Use the Batch Payment Option to pay a vendor that had a check cut for an AP and Intercompany Invoice (Preferred)

    Option #2: Create a Manual Journal entry and Credit Intercompany/Debit A/P Trade for the Total amount of Non-Intercompany Invoices that were paid

  • Accounting Core Patch Release Tuesday, March 27th 10pm

    Accounting Core Patch Release Tuesday, March 27th 10pm-1am EDT. Please click on Continue Reading below to view more details regarding the release.