Blogs

The M3 Login Utility application is now working as expected as of Monday 2/24/2020.

M3 Customers:  

As of January 10, 2020 we have corrected the issue with the Import/Export Module EXPORT of the 2019 1099 Vendor Payment Export:  We recommend re-exporting your 1099 information to ensure 1099 accuracy.  

Original Message Below: No longer an issue.

We have found an issue with the Import/Export Utility Export: 2019 1099 Vendor Payment Export produces incorrect data for your 1099 printing. At this time we have two solutions for your 1099 needs.

• Use the Maintenance : Form 1099 to export by company.  Verified accurate
• We have an internal process to produce your 1099 information, to request this please create a case in Help desk requesting M3 to generate the 1099 report. 

We sincerely apologize for the inconvenience in this matter.

M3 Technical Support

M3 hosted two Group Webinars this week to provide information on the Hilton chart of accounts/mapping changes taking place on January 1, 2020. These webinars were intended for all Hilton users who have properties that are mapped in M3. As preparing for January 1, 2020 will require action from our customers, we have posted a recorded session below and we strongly recommend that if you were unable to attend one of the live sessions you take the time to view the recording. 

Please download the attached handout:

https://m3accountingservicesinc.sharefile.com/d-se44426074894837b

Hilton Changes Webinar

In response to feedback we have received from many of our Insight customers, M3 has made the decision to remove all M3 Global Dashboards from Insight on January 10, 2020! Customers are still able to access the M3 Global Dashboards on the M3 Help Portal and import them into Insight as desired; if you would like to do so, please click HERE to download directions

Description of Problem:

1. Customer has upgraded their MAC to the newest version of iOS (Catalina) v10.15

Symptoms/Issue(s):

1. Cannot create folders on the root drive.
2. iOS version does not support 32-bit applications any longer. i.e. Citrix Receiver

Solution:

***Please be aware that even though Accounting Core will run on iOS version 10.15 (Catalina), you will no longer be able to import, export, or upload due to security changes implemented by Apple prohibiting access to the hard drive. Below you will find some solutions that M3 has seen success with when used; however by using one of these options you will be put in a non-supported situation by M3 on your MAC computer.

1. The enterprise path will need to be changed to a path that the MAC user can access.For example, a network drive.
2. If the user chooses they may use a version of a Windows Parallel program, which is a program that is installed on the MAC that runs Windows as a program on top of the MAC operating system.Then set up the folder path in the Windows Parallel.
3. The last option is to downgrade to the version High Sierra iOS version 10.13.

Notes/Addendums:

• There may be changes coming as M3 learns more about this iOS version and how to overcome the current challenges.

M3 is pleased to announce we will had an Accounting Core Release on the evening of Tuesday, Oct. 22. Please access the following URL to review the release notes to see what all is included in this release:

https://help.m3as.com/content/solution-source/accounting-core-release-notes/

M3 Tech Support Teaser:

1 – Enterprise Level :  Ever wish your organization could have more than one bank account?? Starting Wednesday Oct 23, Multi Bank accounts will be available.

2 –  Accounts Payable: Pre Payment - With this feature M3 customers will now be able to realize payments across accounting periods.

Thank you,

M3 Support

TechSupport@M3as.com 

770-297-3347

Operating systems:  Windows 10 will be required as of Jan 14, 2020

• Windows XP, if still being used as an OS, is not supported.
• On Jan 14, 2020, Microsoft will be ending support on Windows 7. M3 will also end support at that time.

Browsers:  Firefox or Chrome are supported.

• Internet Explorer (IE) is not supported
• In Windows 10: Edge is not able to be used (Citrix – not M3 decision). Note we have seen users state they updated and were using Edge and it just quit working – moving to Chrome or Firefox worked.  

The steps in updating Citrix are as follows:

• Utilize Citrix receiver cleanup application: https://support.citrix.com/article/CTX137494 This will completely remove any old Citrix version – this ensures MSI and Registry entries are removed
• Install Citrix Work Space 1909: https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html
• Reboot your computer
• Once rebooted, open Command Prompt and type in "Ipconfig /flushdns" then click Enter
• Launch Accounting Core

Thank you,
M3 Support

Unsupported Software Products No Longer Supported on clientportal.m3as.com

Dear Valued Accounting Core Customers,

In the past week we have made several configuration changes to the Citrix and Client Portal site that will significantly improve your users experience. This effort should yield better stability, performance and a significantly reduced rendering of a variety of log in errors your users have seen for quite some time. One of the many adjustments made to support a root cause of a lot of these issues resulted in our need to enforce a security policy that could impact some of your users ability to log into Accounting Core. This security policy restricts and blocks users who are running unsupported technology. This includes Operating Systems, Internet Browsers and the Citrix Receiver client itself. This older, less secure technology introduced instability and risk into the environment that contributed to the issues you have been having.

We have posted a tool set on the Help Desk Portal that users can scan their machines to determine if they will have an issue. Or simply, they will receive an error trying to log in. Should this occur please have them contact support for assistance to resolve that issue. In some cases, our efforts to remediate for your users will require administrative rights to the computer to install the necessary components to resolve their log in issue.

We do apologize for any inconvenience this may cause with hopes of your understanding and our demonstration to commitments of delivering the best possible user experience for you.

Thanks,

M3 Technical Support