• Resolved : Accounting Core : Unable to launch : Aug 4 2021 : Resolved

    M3 Accounting Core customers,

    We are aware of an issue for some customers receiving the following error:

    Unable to load application Accounting Core:   Issue has been corrected and ability to log in has been restored.

    We are currently working on this issue and will update Help Center once resolved.  We apologize for the inconvenience.

    M3 Support.

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  • August 2021 Free Group Webinars

    M3 offers free monthly group webinars. Please continue reading for details.

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  • Insight BI Release 2021.7.27

    Summary 

    Release 2021.7.27 brings Table with Aggregation Widget and Export to Excel fix! 

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  • Accounting Core 5.3 Release : Wednesday, July 21, 2021 10PM Eastern

    Dear M3 Customers,

    All times are Eastern:

    We are pleased to announce that the Accounting Core 5.3 release will be pushed to production on Wednesday, July 21, 2020 at 10PM. We request to please notify all users to save their data as of 9:30 PM Eastern and start logging out. Accounting Core will not be available starting at 10 PM Eastern for approximately two to three hours.
     

    Please contact M3 Technical Support with any questions on these new features via our M3 Help Center case submission. We look forward to discussing and sharing our technical guides on these features to help your organization with these new features.

    Thanks,
    Support

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  • M3 Releases New Labor Management Mobile App!

    Click on the Headline for more information! M3 is excited to introduce the M3 Labor mobile application. Check out the video below for a quick peak.

    https://youtu.be/qe9ZlAn2FK4

    With the goal of bring end users closer to the information they need on a regular basis, our first version provides:

    • An Employee mobile access to their accumulated weekly timesheet punch information, and weekly schedule information. This streamlines their visibility directly to their mobile handset, in addition to the existing access from the tablet time clock at the property.
    • A Property Manager mobile access to labor performance by job category, for key defined time periods or custom date ranges. An ongoing view to “Who’s on the clock?” at their property, along with accumulated hours and the mobile ability to Edit employee punches without the need to log into the web application.

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  • Hilton/OnQ Processing Issues

    M3 is aware that Hilton properties are experiencing OnQ PMS Processing issues/delays caused by an issue on the Hilton side. To get your data into Accounting Core, we suggest manually extracting the data file (in XML format) from OnQ and emailing to your PMS email inbox which should be your 3-letter code @m3link.net. Example: abc@m3link.net. You will need to utilize this subject line exactly for it to process: Operation Audit - Revenue Extract - Date of 6/16/2021 12:00:00 AM

    You can also CC: techsupport@m3as.com and we can verify the file is received and processed. 

    Thank you and we appreciate your patience as we try to get these processed as quickly as possible as this Hilton issue seems to have affected most all properties utilizing OnQ. You may also reach out to Hilton/OnQ support to see if they can work towards troubleshooting why the emails/files are not being sent to M3 at the indicated time in the feed.

    Thank you,
    M3 Support

     

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  • Insight BI Release 2021.6.1

    Summary 

    Release 2021.6.1 brings Lazy Load Dashboards! 

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  • Insight Release 5.5.5

    Summary

    Release 5.5.5 brings updated labor dashboards and bug fixes. 

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  • Insight BI Release 2021.5.11

    Summary

    Release 2021.5.11 brings Export to Excel plugin and performance improvements.

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  • M3 Accounting Core: May 18th Accounting Core Release 5.2

    Greetings M3 Customers,

    We are pleased to announce the upcoming release to production of Accounting Core 5.2.   Our marketing team has provided to System Administrator the release notes however if these were not received our technical support team would be happy to provide them via a case submission here on the Help Center.

    The release is schedule to begin at 9 PM Eastern and last for approximately two hours.  We wanted to share a few of the changes to the Accounting Core application.

    • Modules: Check Writer will be renamed to Payment Wizard.   With the advent of multiple process to pay vendor invoices, ePay, Check, ACH, VCC, CSI the terminology aligns with the over all functionality.  This naming convention has already been completed within the module.
    • Import/Export Utility:  Will be updated to XLSX (excel) formatting.   We have produced a Webinar that can be found on the M3 Help Center, and Tech Support will conduct another free webinar on Monday, May 17, 2021 at 9 AM Eastern. Please feel free to sign up to go over the changes.

    Thank you,
    M3 Technical Support

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