As COVID-19 continues to be a challenge for the hospitality industry, M3 is making the resources available to hoteliers through THE CARE ACT easy to find and easy to use on our COVID-19 Resource Center. Find SBA loan applications, Payroll Protection Applications and more right here at the links below.

    Continue reading...

  • M3 HELPFUL TIPS (specifically during this current pandemic)

    Please take a look at these tips which may be of great assistance right now.

    • Rolling over the daily report with no data
    • Username Management - Disabling Usernames
    • Forecast in Accounting Core
    • Informative Hospitality Article
    • Tablet Care
    • Insight Dashboard - Schedule an Email

    Continue reading...

  • M3 Important Updates (COVID-19, Operations Management, Windows 7)

    Please read more for important updates from M3 regarding M3's response to COVID-19 and pushing back the sunset dates for Operations Management and Windows 7 access to Accounting Core. 

    Continue reading...

  • Forgot your Password? Link to reset is now available on clientportal.m3as.com

    Choose Continue Reading to see more details

    Continue reading...

  • Accounting Core Schedule Reports

    Good afternoon,

    If you have been utilizing our Accounting Core Schedule Reports feature, you may have received an influx of emails over the last 24 hours. To correct this issue, please do the following:

    Go to Schedule Reports section
    Select the Report Set 
    Click Edit
    If the frequency is set to On Demand, please update to Annual or another frequency, then Save
    If frequency is NOT set to On Demand, please click Save

    This should resolve the issue. Also, as a reminder, please do not create or save any report sets that have over 15 properties included in an individual report.

    We apologize for the inconvenience.

    Thank you,
    M3 Support

    Continue reading...

  • M3 Login Utility Working Correctly (as of 2/24/2020)

    The M3 Login Utility application is now working as expected as of Monday 2/24/2020.

    Continue reading...

  • Accounting Core: Import/Export Utility: 2019 1099 Vendor Payment Export : AS of 1/10/2020 Issue has been corrected : Please rerun your exports

    M3 Customers:  

    As of January 10, 2020 we have corrected the issue with the Import/Export Module EXPORT of the 2019 1099 Vendor Payment Export:  We recommend re-exporting your 1099 information to ensure 1099 accuracy.  

    Original Message Below: No longer an issue.

    We have found an issue with the Import/Export Utility Export: 2019 1099 Vendor Payment Export produces incorrect data for your 1099 printing. At this time we have two solutions for your 1099 needs.

    • Use the Maintenance : Form 1099 to export by company.  Verified accurate
    • We have an internal process to produce your 1099 information, to request this please create a case in Help desk requesting M3 to generate the 1099 report. 

    We sincerely apologize for the inconvenience in this matter.

    M3 Technical Support

    Continue reading...

  • Hilton Chart of Accounts / Mapping Changes

    M3 hosted two Group Webinars this week to provide information on the Hilton chart of accounts/mapping changes taking place on January 1, 2020. These webinars were intended for all Hilton users who have properties that are mapped in M3. As preparing for January 1, 2020 will require action from our customers, we have posted a recorded session below and we strongly recommend that if you were unable to attend one of the live sessions you take the time to view the recording. 


    Please download the attached handout:


    Hilton Changes Webinar





    Continue reading...

  • Insight : M3 Global Dashboards Update

    In response to feedback we have received from many of our Insight customers, M3 has made the decision to remove all M3 Global Dashboards from Insight on January 10, 2020! Customers are still able to access the M3 Global Dashboards on the M3 Help Portal and import them into Insight as desired; if you would like to do so, please click HERE to download directions

    Continue reading...

  • iOS Catalina version 10.15 Issues

    Description of Problem:

    1. Customer has upgraded their MAC to the newest version of iOS (Catalina) v10.15


    1. Cannot create folders on the root drive.
    2. iOS version does not support 32-bit applications any longer. i.e. Citrix Receiver


    ***Please be aware that even though Accounting Core will run on iOS version 10.15 (Catalina), you will no longer be able to import, export, or upload due to security changes implemented by Apple prohibiting access to the hard drive. Below you will find some solutions that M3 has seen success with when used; however by using one of these options you will be put in a non-supported situation by M3 on your MAC computer.

    1. The enterprise path will need to be changed to a path that the MAC user can access.For example, a network drive.
    2. If the user chooses they may use a version of a Windows Parallel program, which is a program that is installed on the MAC that runs Windows as a program on top of the MAC operating system.Then set up the folder path in the Windows Parallel.
    3. The last option is to downgrade to the version High Sierra iOS version 10.13.


    • There may be changes coming as M3 learns more about this iOS version and how to overcome the current challenges.

    Continue reading...