• Accounting Core: Import/Export Utility: 2019 1099 Vendor Payment Export : AS of 1/10/2020 Issue has been corrected : Please rerun your exports

    M3 Customers:  

    As of January 10, 2020 we have corrected the issue with the Import/Export Module EXPORT of the 2019 1099 Vendor Payment Export:  We recommend re-exporting your 1099 information to ensure 1099 accuracy.  

    Original Message Below: No longer an issue.

    We have found an issue with the Import/Export Utility Export: 2019 1099 Vendor Payment Export produces incorrect data for your 1099 printing. At this time we have two solutions for your 1099 needs.

    • Use the Maintenance : Form 1099 to export by company.  Verified accurate
    • We have an internal process to produce your 1099 information, to request this please create a case in Help desk requesting M3 to generate the 1099 report. 

    We sincerely apologize for the inconvenience in this matter.

    M3 Technical Support

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  • Hilton Chart of Accounts / Mapping Changes

    M3 hosted two Group Webinars this week to provide information on the Hilton chart of accounts/mapping changes taking place on January 1, 2020. These webinars were intended for all Hilton users who have properties that are mapped in M3. As preparing for January 1, 2020 will require action from our customers, we have posted a recorded session below and we strongly recommend that if you were unable to attend one of the live sessions you take the time to view the recording. 


    Please download the attached handout:


    Hilton Changes Webinar





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  • Insight : M3 Global Dashboards Update

    In response to feedback we have received from many of our Insight customers, M3 has made the decision to remove all M3 Global Dashboards from Insight on January 10, 2020! Customers are still able to access the M3 Global Dashboards on the M3 Help Portal and import them into Insight as desired; if you would like to do so, please click HERE to download directions

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  • Happy New Year! Accounting Core Reminders

    We Wish our M3 customers a safe and HAPPY NEW YEAR 2020 

    YEAR END HINTS: OPEN Fiscal Year 2020

    As of 1/1/20, in AP, Check Writer, GL, and Cash Mgt, to see entries from 2019, use the + sign within the Accounting Core Module (above Arrow of Scroll Bar on Right Hand Side of the Screen --- Immediately above where Data would List - Underneath Chart of Account button, except for in Check Writer).

    1099/1096-M3 does not support printing on the Pressure Seal 1099 Format or the NCR Formatted 1099. Please reach out to Support with any questions.

    Thank you,
    M3 Support

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  • iOS Catalina version 10.15 Issues

    Description of Problem:

    1. Customer has upgraded their MAC to the newest version of iOS (Catalina) v10.15


    1. Cannot create folders on the root drive.
    2. iOS version does not support 32-bit applications any longer. i.e. Citrix Receiver


    ***Please be aware that even though Accounting Core will run on iOS version 10.15 (Catalina), you will no longer be able to import, export, or upload due to security changes implemented by Apple prohibiting access to the hard drive. Below you will find some solutions that M3 has seen success with when used; however by using one of these options you will be put in a non-supported situation by M3 on your MAC computer.

    1. The enterprise path will need to be changed to a path that the MAC user can access.For example, a network drive.
    2. If the user chooses they may use a version of a Windows Parallel program, which is a program that is installed on the MAC that runs Windows as a program on top of the MAC operating system.Then set up the folder path in the Windows Parallel.
    3. The last option is to downgrade to the version High Sierra iOS version 10.13.


    • There may be changes coming as M3 learns more about this iOS version and how to overcome the current challenges.

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  • Accounting Core Release : Tuesday October 22 2019 was successful!

    M3 is pleased to announce we will had an Accounting Core Release on the evening of Tuesday, Oct. 22. Please access the following URL to review the release notes to see what all is included in this release:


    M3 Tech Support Teaser:

    1 – Enterprise Level :  Ever wish your organization could have more than one bank account?? Starting Wednesday Oct 23, Multi Bank accounts will be available.

    2 –  Accounts Payable: Pre Payment - With this feature M3 customers will now be able to realize payments across accounting periods.

    Thank you,

    M3 Support



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  • M3 Accounting Core Citrix Supportability Notice

    • Microsoft will be ending support and security updates on January 14, 2020 for its Windows 7 Operating system. M3 will follow suit shortly thereafter and not permit access to Accounting Core to customers using Windows 7. If you are currently using Windows 8.1 you are not required to update however if you are using Windows 7 please consider updating your operating system to Windows 10 prior to losing access to Accounting core. 
    • In the interim,
      • For Microsoft Windows 7, please use Citrix Receiver 4.9 LTSR. 
      • For Microsoft Windows 8.1, please use Citrix Receiver 4.9 LTSR
      • For Microsoft Windows 10: Citrix Work Space 1907 is recommended while Citrix Workspace 1909 will work however you may experience some issues with scanning and/or printing. 
        • If you are on version 1909 and working without issue there is no need to roll back to 1907. 
    • Internet Explorer versions:
      • 10 and older will no longer be supported by Microsoft and no longer permitted to access Accounting Core effective as of now. We suggest using Chrome or Firefox as your web browser.
      • Internet Explorer version 11 will remain supported by Microsoft and will allow you to use Accounting Core, however you may experience some launching and/or connectivity issues.
    • Supported versions of Citrix are available for download at:
      • Windows 10: Click HERE for Citrix Workspace 1907 is recommended, however version 1909 will work.
      • Windows 8.1: Click HERE for Citrix Receiver 4.9 LTSR
      • Windows 7: Click HERE for Citrix Receiver 4.9 LTSR (Windows 7 will no longer be supported as of January 14th 2020)
      • Mac OS 10.11, 10.12, 10.13: Click HERE for Citrix Receiver 12.9.1 for Mac
      • Mac OS 10.11, 10.12, 10.13, 10.14: Click HERE for Citrix Workspace 1906 for Mac
      • Mac OS 10.15 (Catalina): Click HERE for Citrix Workspace 1910 for Mac
        • Note: At this time M3 is not recommending updating to Mac OS 10.15 (Catalina)
    •  If your organization has any questions please contact Tech Support by way of a case at https://help.m3as.com.


  • Windows and Citrix Compatibility : Information concerning Unsupported Windows OS, Browsers and Citrix Versions.

    Operating systems:  Windows 10 will be required as of Jan 14, 2020

    • Windows XP, if still being used as an OS, is not supported.
    • On Jan 14, 2020, Microsoft will be ending support on Windows 7. M3 will also end support at that time.

    Browsers:  Firefox or Chrome are supported.

    • Internet Explorer (IE) is not supported
    • In Windows 10: Edge is not able to be used (Citrix – not M3 decision). Note we have seen users state they updated and were using Edge and it just quit working – moving to Chrome or Firefox worked.  

    The steps in updating Citrix are as follows:

    Thank you,
    M3 Support



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  • Accounting Core "Not Launching" Resolution Tips

    Unsupported Software Products No Longer Supported on clientportal.m3as.com

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  • Citrix

    Dear Valued Accounting Core Customers,

    In the past week we have made several configuration changes to the Citrix and Client Portal site that will significantly improve your users experience. This effort should yield better stability, performance and a significantly reduced rendering of a variety of log in errors your users have seen for quite some time. One of the many adjustments made to support a root cause of a lot of these issues resulted in our need to enforce a security policy that could impact some of your users ability to log into Accounting Core. This security policy restricts and blocks users who are running unsupported technology. This includes Operating Systems, Internet Browsers and the Citrix Receiver client itself. This older, less secure technology introduced instability and risk into the environment that contributed to the issues you have been having.

    We have posted a tool set on the Help Desk Portal that users can scan their machines to determine if they will have an issue. Or simply, they will receive an error trying to log in. Should this occur please have them contact support for assistance to resolve that issue. In some cases, our efforts to remediate for your users will require administrative rights to the computer to install the necessary components to resolve their log in issue.

    We do apologize for any inconvenience this may cause with hopes of your understanding and our demonstration to commitments of delivering the best possible user experience for you.


    M3 Technical Support

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