News Archive

REGULAR MONTHLY SYSTEM MAINTENANCE - Friday 10/15 11 pm - Saturday 10/16 7am EST   

M3 will be conducting our regularly scheduled monthly System Maintenance. All M3 sites and applications will be unavailable from 11 p.m. EST until Saturday morning at 7 a.m. EST. While we have taken every precaution to minimize complications during this event, with any maintenance event there exists a certain amount of risk. M3 is committed to providing the highest possible level of service and we strive to increase client satisfaction and productivity via our proactive notification of our customers.

Please notify your users of this scheduled system downtime. 

Thank you,
M3 Support

Summary

Release 2021.10.12 brings new functionality which allows users to share more than one dashboard to other users at the same time.

M3 offers free monthly group webinars. Please continue reading for details.

M3 Accounting Core System Administrators and Users,

All times are Eastern:

We are pleased to announce that the Accounting Core 5.4 release will be pushed to production on Wednesday, September 22, 2021 at 10PM. We request to please notify all users to save their data as of 9:30 PM Eastern and start logging out. Please contact M3 Technical Support with any questions on these new features via our M3 Help Center case submission. We look forward to discussing and sharing our technical guides on these features to help your organization with these new features.

 Webinar: Accounting Core Release 5.4 new feature set discussion. This will be held on Monday, Sept 20, 2021 at 9AM.  

Thanks,
Support

M3 is aware that when viewing an image from Accounts Payable, the icons for Tools and Display are not showing. We do not have a ETA on when this will be resolved yet, but if you hover over where the icons should be showing, the functionality still works as expected. Also, if you use the Search feature for Images, the icons will be displayed in that window.

10/6/21 Update: M3 Product team is continuting to work on a resolution for this issue. We will continue to provide updates as we have them. 

Thank you,
M3 Support

Intelligent Imaging - No modifications to Work Flows or new creation of Work Flows starting Fri. 8/13 at 5pm.
Document Imaging - Users will be unable to scan, upload, and view images starting Fri. 8/27 at 5pm until Mon 8/30 at 6am.

Please continue reading for Details on upcoming Maintenance for Intelligent Imaging and Document Imaging.

Summary 

Release 2021.7.27 brings Table with Aggregation Widget and Export to Excel fix! 

Dear M3 Customers,

All times are Eastern:

We are pleased to announce that the Accounting Core 5.3 release will be pushed to production on Wednesday, July 21, 2020 at 10PM. We request to please notify all users to save their data as of 9:30 PM Eastern and start logging out. Accounting Core will not be available starting at 10 PM Eastern for approximately two to three hours.
 

Please contact M3 Technical Support with any questions on these new features via our M3 Help Center case submission. We look forward to discussing and sharing our technical guides on these features to help your organization with these new features.

Thanks,
Support

Click on the Headline for more information! M3 is excited to introduce the M3 Labor mobile application. Check out the video below for a quick peak.

https://youtu.be/qe9ZlAn2FK4

With the goal of bring end users closer to the information they need on a regular basis, our first version provides:

• An Employee mobile access to their accumulated weekly timesheet punch information, and weekly schedule information. This streamlines their visibility directly to their mobile handset, in addition to the existing access from the tablet time clock at the property.
• A Property Manager mobile access to labor performance by job category, for key defined time periods or custom date ranges. An ongoing view to “Who’s on the clock?” at their property, along with accumulated hours and the mobile ability to Edit employee punches without the need to log into the web application.

M3 is aware that Hilton properties are experiencing OnQ PMS Processing issues/delays caused by an issue on the Hilton side. To get your data into Accounting Core, we suggest manually extracting the data file (in XML format) from OnQ and emailing to your PMS email inbox which should be your 3-letter code @m3link.net. Example: abc@m3link.net. You will need to utilize this subject line exactly for it to process: Operation Audit - Revenue Extract - Date of 6/16/2021 12:00:00 AM

You can also CC: techsupport@m3as.com and we can verify the file is received and processed. 

Thank you and we appreciate your patience as we try to get these processed as quickly as possible as this Hilton issue seems to have affected most all properties utilizing OnQ. You may also reach out to Hilton/OnQ support to see if they can work towards troubleshooting why the emails/files are not being sent to M3 at the indicated time in the feed.

Thank you,
M3 Support