We are aware of intermittent issues over the last 10 days that have affected the performance to both Accounting Core and Time Management. Below are the time frames we were impacted:
Thursday 6/20 4:30-5:30pm EDT
Friday 6/21 9am-12pm EDT
Monday 6/24 9am-11am EDT
Monday 7/1 11:45am-1:30 EDT
We isolated the cause on Monday, July 1st, afternoon. We completed a Maintenance on Monday evening (7/1) which had less than 1 minute of downtime for customers. We expect this update to resolve the extreme performance degradation that was seen some last week and also Monday (7/1). If you experience any extreme performance degradation today or over the next few days, please submit a case and we will work to resolve as quickly as possible.
We understand the frustrations this has caused and continue to work towards providing the best customer experience possible.