• Document Imaging Issues

    M3 is aware that customers may still be having issues with attaching images. We continue to work to resolve this. This will likely continue through the weekend with the goal of having all customers back working as expected by Monday morning. If it looks like this may continue into Monday, we will post another update here.
     
  • Document Imaging *update as of Friday 7/10 3:15pm EST UPDATE

    3:15pm - We are continuing to work through the document imaging issue. We will continue to work on this throughout the weekend aiming to be completed by Monday morning.

    8:00am (Friday) - We continue to work through this issue.

    11:00pm Update: We are aware of some issues remaining where images cannot be attached. We are working on this now. We will update here when we have information.

    2:30pm Update: This issue should now be resolved. Please submit a case if you run into any further issues with Document Imaging. We sincerely apologize again for the impact this had yesterday and today.

    1:30pm Update: Document Imaging functionality may be intermittent during this time. We are continuing our resolution steps, so it was available for a few minutes, but we are now completing this process, so it will likely go down again shortly.

    M3 is aware that Document Imaging within Accounting Core is not working. M3 has been working with our 3rd party partners non-stop to get this corrected as soon as possible. We truly apologize for the issues this has caused and understand your frustrations. We will post updates here as soon as there are any. Unfortunately, we do not have an ETA on when this will be resolved.

    Thank you,
    M3 Support

  • M3 Accounting Core 4.11 Release Monday, June 29, 2020: Start time 10 PM Eastern. - HAS BEEN COMPLETED

    M3 Accounting Core System Administrators and Users,

    All times are Eastern:

    We are pleased to announce the Accounting Core 4.11 release to production on Monday, June 29, 2020 at 10PM. We request to please notify all users to save their data as of 9:30 PM Eastern and start logging out. The release to production starting at 10PM Eastern will go until approximately 12 AM Eastern.

    Some exciting new features contained in the 4.11 Release:

    • Financial Wizard : Multiple Forecast Reporting both for a single property or consolidated (Multiple) properties.
    • Ability to resend ACH/ePay Vouchers
    • Daily report :  Ability to enable: Reload Mapped items when accessing the daily report module
    • Daily report/General Ledger:  Ability to copy comments in Rollover Journal Entry Line Item Descriptions
    • Check Writer: Update Paymerang file for Enterprise level Groupings

    Notifications and Release notes have been sent to your System Administrator for your review. If there are any questions  contact us via a Help Center Case. 

    Thank you,

    Technical Support.

  • July 2020 FREE Group Webinars

    M3 will be hosting Group Webinars, free of charge, July 20th thru 24th. The following areas will be covered:

    • Accounts Payable (Transitioning to AC New Hotel - Input/Manage Prior Aging)
    • Accounts Payable (How to use Account Payable Module - Part 1 Enter Vendor/Invoice & Navigation)
    • Accounts Payable (How to use Account Payable Module - Part 2 Import Vendors/Invoice & Review Reports)
    • Accounts Payable (How to use Document Imaging)
    • Overview of Insight
    • Insight - Utlizing Your Accounting Core and Time Management Data (formulas)
    • Insight - Using Functions and Filters to Slice and Dice your data
    • Insight Budget and Forecast Overview
    • Hotel Benchmarking - Report Overview
    • PMS (Data Integration Overview)
    • Time Management Tablet/Biometric Overview (Are you fully utilizing your tablet?)
    • Time Management Schedules
    • Time Management Labor Management (What is Labor Management and how can it help you control your labor?)
    • Intelligent Imaging:  An overview to see if this is an application for your organization.
    • Budget Season:   Check list to prepare for the 2021 Budget Season:  Best Practices

    Click HERE to sign up for the webinar topic(s) of your choice. 

  • M3 Accounting Core 4.10 Release Wednesday May 27, 2020 10PM Eastern

    Good Day M3 System Administrators,

    1. is pleased to announce the release of Accounting Core 4.10 on Wednesday, May 27, 2020 starting at 10PM EASTERN. We would request that you notify all your users starting at about 9:30PM (Eastern) to start saving their data and exiting out of Accounting Core. We anticipate the release update will be completed at approximately Midnight (12AM Eastern) Thursday, May 28, 2020.

    Please find the attached 4.10 Release notes discussing the full list of Accounting Core enhancements. (CLICK HERE)

    • General Ledger Trial Balance Extended report: Option for Pending Journal entries.
    • Schedule Reports: Trial Balance Extended Update

    Thank you,

    Technical Support

    A few of the exciting features included in 4.10, which are discussed in detail in the release notes:

    • Invoice tagging: The ability to setup up to five tags (identifiers) to vendors AP invoicing.
  • Accounting Core : Monday May 4th, 2020 : Release 4.9 : 10 PM Eastern

    We at M3 hope each and everyone of you, your family and work family are doing well during this time of Covid 19.

    We are pleased to announce on Monday, May 4th, 2020 Accounting Core will be releasing version 4.9.  Below is the timeline that we request you share with all M3 users in your organization.

    Monday, May 4th Eastern Time

    • 9:30 PM we request all users save their work and begin the process of closing their Accounting Core sessions.
    • Starting 10PM until approximately Midnight (12 AM May 5th) access will be blocked to update Accounting Core to release 4.9.
    • Once completed access to Accounting Core will be re-established.

    Technical Support is here to answer any questions or concerns please reach out to us at your earliest Convenience

    Here are a few enhancements that M3 hopes will add value to your daily use of Accounting Core.

    General Ledger:

    • Post Immediately
    • Copy existing journal entries

    Accounts Payable:

    • Approve for payment: Threshold approval limits
    • Up to 12 default GL accounts per vendor

    Cash Management

    • Post Immediately
    • Register: Ability to Copy Deposit, withdrawals and Credit card entries
    • Filtering by deposit type and cleared status when reconciling a bank statement

    Daily Report

    • Post GL, CM or both at rollover
    • Suspending the daily report for a date range or no end date.
  • COVID-19 RESOURCES FOR HOTELIERS

    As COVID-19 continues to be a challenge for the hospitality industry, M3 is making the resources available to hoteliers through THE CARE ACT easy to find and easy to use on our COVID-19 Resource Center. Find SBA loan applications, Payroll Protection Applications and more right here at the links below.

  • M3 HELPFUL TIPS (specifically during this current pandemic)

    Please take a look at these tips which may be of great assistance right now.

    • Rolling over the daily report with no data
    • Username Management - Disabling Usernames
    • Forecast in Accounting Core
    • Informative Hospitality Article
    • Tablet Care
    • Insight Dashboard - Schedule an Email
  • M3 Important Updates (COVID-19, Operations Management, Windows 7)

    Please read more for important updates from M3 regarding M3's response to COVID-19 and pushing back the sunset dates for Operations Management and Windows 7 access to Accounting Core. 

  • Forgot your Password? Link to reset is now available on clientportal.m3as.com

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