System Administrator

M3 will be hosting Group Webinars, free of charge, Dec 17th thru 20th. The following areas will be covered

• Accounting Core (Prepping for the YEAR END PROCESS and what to expect Jan 1)
• Operations Management Forecasting Refresher
• General Ledger (How to use the General Ledger Module - Comp/Prop Level)
• General Ledger (How to import Journal Entries)
• General Ledger (How to use the General Ledger - Enterprise Level)
• Accounts Payable (How to use Document Imaging)
• Accounts Payable Use Tax (How to setup and use Use Tax)
• PMS Data Integration (Best Practices)
• 1099s (Prepping AP for 1096/1099 season)

Click HERE to sign up for the webinar topic(s) of your choice. 

Friday, 12/7 - M3 Support will be closing at 8pm EST as we will be having an internal company-wide event. Support will re-open on Saturday, 12/8 at 8am EST.

Monday, 12/24 - M3 Support will close at 3pm EST to allow our employees time to celebrate with their families and friends for Christmas Eve.

Tuesday, 12/25 - M3 Support will be closed for Christmas Day. A support technician will be on-call for severe High Priority issues regarding Connectivity and/or Access issues.

M3 is aware that data is not displaying for Hilton PMS Mapped Properties, this is because M3 has not received any PMS files from Hilton. Users will need to contact Hilton Support to have the file re-transmitted, or Users will need to download and email the file to M3 manually. 

The Accounting Core Application release has completed and the system is now available (as of approx 12:00am on 11/20)

M3 will be releasing the latest version of the Accounting Core Application, Monday, Nov 19^th at 10pm. We are anticipating 2 hours of downtime for this release. M3 has improved the functionality in the following areas:

• General Ledger
  • Performance when running GL reports
  • Shell Crash Error when working/viewing journal entries
  • Load time for lengthy Journal Entries

• Accounts Payable Document Imaging
  • Viewing Images via the Search Function

M3 is looking for your feedback, if you are interested in taking a short survey, please log into the Help Center and Click HERE

We are very excited to announce that we have extended our M3 Support office hours to accommodate our customers' needs. M3 Support is now open 24 hours a day for 5 days a week to go along with our current weekend hours. Please see below for our new hours. 

Sunday 11:00pm - Friday 11:00pm Eastern (24 hours, 5 days a week)
Saturday & Sunday 8:00am - 6:00pm Eastern

We are thrilled to be offering these extended hours to our customers for the first time in M3 history! We look forward to continuing to support and serve our customers.

Thank you,
M3 Support

Please read to see our newest enhancements for Accounting Core!

We would like to take a moment to thank our Intercompany users for the feedback provided on this new feature. It is great to see this new functionality being put to use. Please find the 2 items below, each has been identified as an issue within the system, and each item does have a workaround provided. We do expect that these items will be fixed in a future release. 

Intercompany Invoices with the same Invoice Number Posted at the same time will merge under 1 vendor, in the Receiving Entity.

Option #1: Assign Unique Invoice Numbers for Intercompany Invoices (Preferred)

Option #2: Post Intercompany Invoices on an individual basis, as soon as they are created.

An on-demand check that pays a non-Intercompany Invoice and a Intercompany invoice does not make the correct journal entry (It only Debits Intercompany and Credits Cash, instead of Debiting I/C and AP and Crediting Cash).

Option #1: Use the Batch Payment Option to pay a vendor that had a check cut for an AP and Intercompany Invoice (Preferred)

Option #2: Create a Manual Journal entry and Credit Intercompany/Debit A/P Trade for the Total amount of Non-Intercompany Invoices that were paid

Accounting Core Patch Release Tuesday, March 27th 10pm-1am EDT. Please click on Continue Reading below to view more details regarding the release. 

Citrix Receiver has a new version and you may be prompted to update to it. Please do not do so as this Receiver version has compatibility issues with Accounting Core. If you have installed this version, you can uninstall this from your Add or Remove Programs, then go to https://www.citrix.com/downloads/citrix-receiver/legacy-receiver-for-windows/ and choose either version 4.10.1 or 4.3.100.

To turn off the update notifications, please follow the link below:

http://help.m3as.com/login-faq/disable-citrix-auto-update