System Administrator

M3 will be hosting Group Webinars, free of charge, April 20th thru 24th. The following areas will be covered:

• Time Management Overview (What does Time Management have to offer you?)
• Daily Report Maintenance (How to modify layout/make corrections/double checking guest ledger/DR clearing account)
• PMS Data Integration (Best Practices)
• Time Management Labor Management (What is Labor Management and how can it help you control your labor?)
• General Ledger (How to import Journal Entries)
• Accounts Payable Use Tax (How to setup and use Use Tax
• Check Writer (How to use Check Writer at All Levels)
• Overview of Insight
• Time Management New Labor Reports
• Time Management Schedules

Click HERE to sign up for the webinar topic(s) of your choice. 

As COVID-19 continues to be a challenge for the hospitality industry, M3 is making the resources available to hoteliers through THE CARE ACT easy to find and easy to use on our COVID-19 Resource Center. Find SBA loan applications, Payroll Protection Applications and more right here at the links below.

Please take a look at these tips which may be of great assistance right now.

• Rolling over the daily report with no data
• Username Management - Disabling Usernames
• Forecast in Accounting Core
• Informative Hospitality Article
• Tablet Care
• Insight Dashboard - Schedule an Email

Please read more for important updates from M3 regarding M3's response to COVID-19 and pushing back the sunset dates for Operations Management and Windows 7 access to Accounting Core. 

• Microsoft will be ending support/security updates for their Windows 7 Operating System on January 14^th, 2020.  It is not M3’s practice to allow access via unsupported operating systems. In harmony with Microsoft’s decision, M3 will follow suit.  On April 15, 2020, M3 Accounting Core users who are still using Windows 7 will be unable to access the platform.  Please consider updating your operating system to Windows 10 prior to that time to insure continued access to Accounting Core.
• This means after January 14, 2020 Microsoft will not be providing security updates or supporting any updates to Microsoft Windows 7 Operating system, which could ultimately put your computer at risk.
• Due to Microsoft Windows 7 ending support January 14, 2020; on April 15, 2020 M3 customers whose computers are still utilizing Microsoft Windows 7 will be blocked from accessing clientportal.m3as.com and Accounting Core. 
• Internet Explorer is no longer supported by Microsoft and no longer permitted to access Accounting Core. We suggest using Chrome or Firefox if on Windows 7 for the remainder of time in which Windows 7 is still being supported.
• Our goal is to provide a reasonable amount of  time between Microsoft ending support for Windows 7 on January 14, 2020 and M3’s blocking access to clientportal.m3as.com and Accounting Core on April 15, 2020.  Please update your Microsoft Windows 7 operating system to a supported version such as Microsoft Windows 10 prior to April 15, 2020.
• If your organization has any questions please contact Tech Support by way of a case at help.m3as.com or call 770.297.3347.

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Good afternoon,

If you have been utilizing our Accounting Core Schedule Reports feature, you may have received an influx of emails over the last 24 hours. To correct this issue, please do the following:

Go to Schedule Reports section
Select the Report Set 
Click Edit
If the frequency is set to On Demand, please update to Annual or another frequency, then Save
If frequency is NOT set to On Demand, please click Save

This should resolve the issue. Also, as a reminder, please do not create or save any report sets that have over 15 properties included in an individual report.

We apologize for the inconvenience.

Thank you,
M3 Support

The M3 Login Utility application is now working as expected as of Monday 2/24/2020.

REGULAR MONTHLY SYSTEM MAINTENANCE - Friday, 2/21/2020 11 p.m. - Saturday, 2/222020 6 a.m. EST

   M3 will be conducting our regularly scheduled monthly System Maintenance. All M3 sites and applications will be unavailable from 11 p.m. EST until Saturday morning at 6 a.m. EST. While we have taken every precaution to minimize complications during this event, with any maintenance event there exists a certain amount of risk. M3 is committed to providing the highest possible level of service and we strive to increase client satisfaction and productivity via our proactive notification of our customers.

  Please notify your users of this scheduled system downtime. 

• Microsoft will be ending support/security updates for their Windows 7 Operating System on January 14^th, 2020.  It is not M3’s practice to allow access via unsupported operating systems. In conjunction with Microsoft’s decision, M3 will follow suit.  On April 15, 2020, M3 Accounting Core users who are still using Windows 7 will be unable to access the platform.  Please consider updating your operating system to Windows 10 prior to that time to insure continued access to Accounting Core.
• If your organization has any questions please contact Tech Support by way of a case at help.m3as.com or call 770.297.3347.

Thank you,
M3 Support

M3 Customers:  

As of January 10, 2020 we have corrected the issue with the Import/Export Module EXPORT of the 2019 1099 Vendor Payment Export:  We recommend re-exporting your 1099 information to ensure 1099 accuracy.  

Original Message Below: No longer an issue.

We have found an issue with the Import/Export Utility Export: 2019 1099 Vendor Payment Export produces incorrect data for your 1099 printing. At this time we have two solutions for your 1099 needs.

• Use the Maintenance : Form 1099 to export by company.  Verified accurate
• We have an internal process to produce your 1099 information, to request this please create a case in Help desk requesting M3 to generate the 1099 report. 

We sincerely apologize for the inconvenience in this matter.

M3 Technical Support