System Administrator

M3 will be hosting Group Webinars, free of charge, Dec 16th thru 20th. The following areas will be covered:

• PMS Data Integration (Best Practices)
• Year End Best Practices (Closing the year 2019
• Time Management Labor Management (What is Labor Management and how can it help you control your labor?)
• Time Management Reports (What kind of reports can I run in Time Management?)
• 1096/1099 Process (How to Print 1096 and 1099))
• Time Management Schedules

Click HERE to sign up for the webinar topic(s) of your choice. 

**PMS Processing Delay**

For PMS providers that utilize email as their delivery tool, there is a delay in today's processing. The issue was resolved around 7:30am EST approximately; however, the data may still take up to approximately 10am EST before flowing into Accounting Core. If the data is still not available after 10am EST, please submit a case and our Support team will troubleshoot as soon as possible.

Thank you,
M3 Support

Description of Problem:

1. Customer has upgraded their MAC to the newest version of iOS (Catalina) v10.15

Symptoms/Issue(s):

1. Cannot create folders on the root drive.
2. iOS version does not support 32-bit applications any longer. i.e. Citrix Receiver

Solution:

***Please be aware that even though Accounting Core will run on iOS version 10.15 (Catalina), you will no longer be able to import, export, or upload due to security changes implemented by Apple prohibiting access to the hard drive. Below you will find some solutions that M3 has seen success with when used; however by using one of these options you will be put in a non-supported situation by M3 on your MAC computer.

1. The enterprise path will need to be changed to a path that the MAC user can access.For example, a network drive.
2. If the user chooses they may use a version of a Windows Parallel program, which is a program that is installed on the MAC that runs Windows as a program on top of the MAC operating system.Then set up the folder path in the Windows Parallel.
3. The last option is to downgrade to the version High Sierra iOS version 10.13.

Notes/Addendums:

• There may be changes coming as M3 learns more about this iOS version and how to overcome the current challenges.

M3 is pleased to announce we will had an Accounting Core Release on the evening of Tuesday, Oct. 22. Please access the following URL to review the release notes to see what all is included in this release:

https://help.m3as.com/content/solution-source/accounting-core-release-notes/

M3 Tech Support Teaser:

1 – Enterprise Level :  Ever wish your organization could have more than one bank account?? Starting Wednesday Oct 23, Multi Bank accounts will be available.

2 –  Accounts Payable: Pre Payment - With this feature M3 customers will now be able to realize payments across accounting periods.

Thank you,

M3 Support

TechSupport@M3as.com 

770-297-3347

Operating systems:  Windows 10 will be required as of Jan 14, 2020

• Windows XP, if still being used as an OS, is not supported.
• On Jan 14, 2020, Microsoft will be ending support on Windows 7. M3 will also end support at that time.

Browsers:  Firefox or Chrome are supported.

• Internet Explorer (IE) is not supported
• In Windows 10: Edge is not able to be used (Citrix – not M3 decision). Note we have seen users state they updated and were using Edge and it just quit working – moving to Chrome or Firefox worked.  

The steps in updating Citrix are as follows:

• Utilize Citrix receiver cleanup application: https://support.citrix.com/article/CTX137494 This will completely remove any old Citrix version – this ensures MSI and Registry entries are removed
• Install Citrix Work Space 1909: https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html
• Reboot your computer
• Once rebooted, open Command Prompt and type in "Ipconfig /flushdns" then click Enter
• Launch Accounting Core

Thank you,
M3 Support

Unsupported Software Products No Longer Supported on clientportal.m3as.com

Dear Valued Accounting Core Customers,

In the past week we have made several configuration changes to the Citrix and Client Portal site that will significantly improve your users experience. This effort should yield better stability, performance and a significantly reduced rendering of a variety of log in errors your users have seen for quite some time. One of the many adjustments made to support a root cause of a lot of these issues resulted in our need to enforce a security policy that could impact some of your users ability to log into Accounting Core. This security policy restricts and blocks users who are running unsupported technology. This includes Operating Systems, Internet Browsers and the Citrix Receiver client itself. This older, less secure technology introduced instability and risk into the environment that contributed to the issues you have been having.

We have posted a tool set on the Help Desk Portal that users can scan their machines to determine if they will have an issue. Or simply, they will receive an error trying to log in. Should this occur please have them contact support for assistance to resolve that issue. In some cases, our efforts to remediate for your users will require administrative rights to the computer to install the necessary components to resolve their log in issue.

We do apologize for any inconvenience this may cause with hopes of your understanding and our demonstration to commitments of delivering the best possible user experience for you.

Thanks,

M3 Technical Support

If it fails please contact tech support via https://help.m3as.com, emailing techsupport@m3as.com, or calling 770-297-3347.

Click Here to Verify Your System is Compatible

M3 Accounting Core Release version 4.6:
Tuesday, August 20, 2019 10PM EST until approximately 2AM EST
All times: Eastern standard time.

M3 will be releasing the latest version of Accounting Core on Tuesday, August 20, 2019 at 10:00pm EST. Accounting Core will be unavailable for approximately 4 hours. For the complete documentation associated to this release, please access this link (you must be logged into the M3 Help Center in order to access the link below):

https://help.m3as.com/content/solution-source/accounting-core-release-notes/

Key Enhancements:

Please click Accounting Core -4.6 Did You Know for some facts of interest concerning this production release.

We truly appreciate your patience and understanding as we continue to strive towards creating the best product for our customers. Please notify your users of this upcoming release.

Thank you,
M3 Support