Good Afternoon M3 Customers,
Accounting Core Release: Tuesday, October 22, 2019:
Start Time: 10 PM Eastern
M3 is pleased to announce we will have an Accounting Core Release on the evening of Tuesday, Oct. 22, starting at 10 PM Eastern. Please let your users know during this time Accounting Core will be unavailable starting at 10 PM Eastern and we will have the application available as quickly as possible. We are expecting the release to be completed by 1 AM Eastern. Please access the following URL to review the release notes to see what all is included in this release:
M3 Tech Support Teaser:
1 – Enterprise Level : Ever wish your organization could have more than one bank account?? Starting Wednesday Oct 23, Multi Bank accounts will be available.
2 – Accounts Payable: Pre Payment - With this feature M3 customers will now be able to realize payments across accounting periods.
M3 will be hosting Group Webinars, free of charge, Oct 21st thru 25th. The following areas will be covered:
Click HERE to sign up for the webinar topic(s) of your choice.
Operating systems: Windows 10 will be required as of Jan 14, 2020
Browsers: Firefox or Chrome are supported.
The steps in updating Citrix are as follows:
Unsupported Software Products No Longer Supported on clientportal.m3as.com
Dear Valued Accounting Core Customers,
In the past week we have made several configuration changes to the Citrix and Client Portal site that will significantly improve your users experience. This effort should yield better stability, performance and a significantly reduced rendering of a variety of log in errors your users have seen for quite some time. One of the many adjustments made to support a root cause of a lot of these issues resulted in our need to enforce a security policy that could impact some of your users ability to log into Accounting Core. This security policy restricts and blocks users who are running unsupported technology. This includes Operating Systems, Internet Browsers and the Citrix Receiver client itself. This older, less secure technology introduced instability and risk into the environment that contributed to the issues you have been having.
We have posted a tool set on the Help Desk Portal that users can scan their machines to determine if they will have an issue. Or simply, they will receive an error trying to log in. Should this occur please have them contact support for assistance to resolve that issue. In some cases, our efforts to remediate for your users will require administrative rights to the computer to install the necessary components to resolve their log in issue.
We do apologize for any inconvenience this may cause with hopes of your understanding and our demonstration to commitments of delivering the best possible user experience for you.
M3 Technical Support
M3 Accounting Core Release version 4.6:
Tuesday, August 20, 2019 10PM EST until approximately 2AM EST
All times: Eastern standard time.
M3 will be releasing the latest version of Accounting Core on Tuesday, August 20, 2019 at 10:00pm EST. Accounting Core will be unavailable for approximately 4 hours. For the complete documentation associated to this release, please access this link (you must be logged into the M3 Help Center in order to access the link below):
Please click Accounting Core -4.6 Did You Know for some facts of interest concerning this production release.
We truly appreciate your patience and understanding as we continue to strive towards creating the best product for our customers. Please notify your users of this upcoming release.
We are aware of intermittent issues over the last 10 days that have affected the performance to both Accounting Core and Time Management. Below are the time frames we were impacted:
Thursday 6/20 4:30-5:30pm EDT
Friday 6/21 9am-12pm EDT
Monday 6/24 9am-11am EDT
Monday 7/1 11:45am-1:30 EDT
We isolated the cause on Monday, July 1st, afternoon. We completed a Maintenance on Monday evening (7/1) which had less than 1 minute of downtime for customers. We expect this update to resolve the extreme performance degradation that was seen some last week and also Monday (7/1). If you experience any extreme performance degradation today or over the next few days, please submit a case and we will work to resolve as quickly as possible.
We understand the frustrations this has caused and continue to work towards providing the best customer experience possible.
M3 Accounting Core Patch Release:
For the complete release notes associated to this release, please access this link (you must be logged into the M3 Help Center, in order to access the link below):