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  • PMS Processing Issue affecting data delivery since Saturday 1/18

    If your property/properties have not received data in the Daily Report for dates since 1/17, please submit a case or email techsupport@m3as.com. Please provide your full M3 username and our Support team will work to resolve as quickly as possible.

    Thank you,
    M3 Support

  • Microsoft ends support for Windows OS 7 on January 14th, 2020, M3/Accounting Core to follow suit on April 1, 2020

    • Microsoft will be ending support/security updates for their Windows 7 Operating System on January 14th, 2020.  It is not M3’s practice to allow access via unsupported operating systems. In harmony with Microsoft’s decision, M3 will follow suit.  On April 1st, 2020, M3 Accounting Core users who are still using Windows 7 will be unable to access the platform.  Please consider updating your operating system to Windows 10 prior to that time to insure continued access to Accounting Core.
    • This means after January 14, 2020 Microsoft will not be providing security updates or supporting any updates to Microsoft Windows 7 Operating system, which could ultimately put your computer at risk.
    • Due to Microsoft Windows 7 ending support January 14, 2020; on April 1, 2020 M3 customers whose computers are still utilizing Microsoft Windows 7 will be blocked from accessing clientportal.m3as.com and Accounting Core. 
    • Internet Explorer is no longer supported by Microsoft and no longer permitted to access Accounting Core. We suggest using Chrome or Firefox if on Windows 7 for the remainder of time in which Windows 7 is still being supported.
    • Our goal is to provide a reasonable amount of  time between Microsoft ending support for Windows 7 on January 14, 2020 and M3’s blocking access to clientportal.m3as.com and Accounting Core on April 1, 2020.  Please update your Microsoft Windows 7 operating system to a supported version such as Microsoft Windows 10 prior to April 1, 2020.
    • If your organization has any questions please contact Tech Support by way of a case at help.m3as.com or call 770.297.3347.
  • Jan 2020 FREE Group Webinars

    M3 will be hosting Group Webinars, free of charge, Jan 20th thru 24th. The following areas will be covered:

    • Hilton Database Maintenance
    • PMS Data Integration (Best Practices)
    • Accounts Payable (Transitioning to AC New Hotel - Input/Manage Prior Aging)
    • 1096/1099 Process (How to Print 1096 and 1099)
    • Accounts Payable (How to use Account Payable Module - Part 1 Enter Vendor/Invoice & Navigation)
    • Time Management Labor Management (What is Labor Management and how can it help you control your labor?)
    • Accounts Payable (How to use Account Payable Module - Part 2 Import Vendors/Invoice & Review Reports)
    • Year End Best Practices (Closing the year 2019)
    • Time Management Tablet Overview and Biometrics (Are you fully utilizing your tablet?)
    • Accounts Payable (How to use Document Imaging)
    • Overview of Insight
    • Time Management Schedules


    Click HERE to sign up for the webinar topic(s) of your choice. 

  • Accounting Core: Import/Export Utility: 2019 1099 Vendor Payment Export : AS of 1/10/2020 Issue has been corrected : Please rerun your exports

    M3 Customers:  

    As of January 10, 2020 we have corrected the issue with the Import/Export Module EXPORT of the 2019 1099 Vendor Payment Export:  We recommend re-exporting your 1099 information to ensure 1099 accuracy.  

    Original Message Below: No longer an issue.

    We have found an issue with the Import/Export Utility Export: 2019 1099 Vendor Payment Export produces incorrect data for your 1099 printing. At this time we have two solutions for your 1099 needs.

    • Use the Maintenance : Form 1099 to export by company.  Verified accurate
    • We have an internal process to produce your 1099 information, to request this please create a case in Help desk requesting M3 to generate the 1099 report. 

    We sincerely apologize for the inconvenience in this matter.

    M3 Technical Support