Welcome to the M3 Help Center!

This site is a community resource where users can browse content and events, share tips and tricks, interact through discussion forums, suggest new ideas, report defects, and get support through our help desk.

All News

Subscribe to News News & Announcements

  • Feb 2020 FREE Group Webinars

    M3 will be hosting Group Webinars, free of charge, Feb 17th thru 21st. The following areas will be covered:

    • Financial Designer (How to add and update % column)
    • Accounting Core (Navigation and Advanced Settings)
    • Time Management Timesheets (Overview of editing timesheets and adding earn (pay) codes)
    • Windows 7 OS End Of Life (What does it mean to Accounting Core?)
    • Intelligent Imaging (What is it and could this be something for my organization?)
    • Overview of Insight
    • Time Management Schedules

     

    Click HERE to sign up for the webinar topic(s) of your choice. 

  • Microsoft ends support for Windows OS 7 on January 14th, 2020, M3/Accounting Core to follow suit on April 15, 2020 (UPDATED for Month End) WEBINAR to discuss on Feb 19 3PM - See our Free Webinars to sign up

    • Microsoft will be ending support/security updates for their Windows 7 Operating System on January 14th, 2020.  It is not M3’s practice to allow access via unsupported operating systems. In harmony with Microsoft’s decision, M3 will follow suit.  On April 15, 2020, M3 Accounting Core users who are still using Windows 7 will be unable to access the platform.  Please consider updating your operating system to Windows 10 prior to that time to insure continued access to Accounting Core.
    • This means after January 14, 2020 Microsoft will not be providing security updates or supporting any updates to Microsoft Windows 7 Operating system, which could ultimately put your computer at risk.
    • Due to Microsoft Windows 7 ending support January 14, 2020; on April 15, 2020 M3 customers whose computers are still utilizing Microsoft Windows 7 will be blocked from accessing clientportal.m3as.com and Accounting Core. 
    • Internet Explorer is no longer supported by Microsoft and no longer permitted to access Accounting Core. We suggest using Chrome or Firefox if on Windows 7 for the remainder of time in which Windows 7 is still being supported.
    • Our goal is to provide a reasonable amount of  time between Microsoft ending support for Windows 7 on January 14, 2020 and M3’s blocking access to clientportal.m3as.com and Accounting Core on April 15, 2020.  Please update your Microsoft Windows 7 operating system to a supported version such as Microsoft Windows 10 prior to April 15, 2020.
    • If your organization has any questions please contact Tech Support by way of a case at help.m3as.com or call 770.297.3347.
  • Accounting Core: Import/Export Utility: 2019 1099 Vendor Payment Export : AS of 1/10/2020 Issue has been corrected : Please rerun your exports

    M3 Customers:  

    As of January 10, 2020 we have corrected the issue with the Import/Export Module EXPORT of the 2019 1099 Vendor Payment Export:  We recommend re-exporting your 1099 information to ensure 1099 accuracy.  

    Original Message Below: No longer an issue.

    We have found an issue with the Import/Export Utility Export: 2019 1099 Vendor Payment Export produces incorrect data for your 1099 printing. At this time we have two solutions for your 1099 needs.

    • Use the Maintenance : Form 1099 to export by company.  Verified accurate
    • We have an internal process to produce your 1099 information, to request this please create a case in Help desk requesting M3 to generate the 1099 report. 

    We sincerely apologize for the inconvenience in this matter.

    M3 Technical Support

  • Hilton Chart of Accounts / Mapping Changes

    M3 hosted two Group Webinars this week to provide information on the Hilton chart of accounts/mapping changes taking place on January 1, 2020. These webinars were intended for all Hilton users who have properties that are mapped in M3. As preparing for January 1, 2020 will require action from our customers, we have posted a recorded session below and we strongly recommend that if you were unable to attend one of the live sessions you take the time to view the recording. 

     

    Please download the attached handout:

    https://m3accountingservicesinc.sharefile.com/d-se44426074894837b

    Hilton Changes Webinar

     

     

     

     

Forums