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  • UPDATE: Hilton PMS files delayed starting July 7th are starting to be received

    Hilton/On Q PMS files have begun to be received and are processing.  Please review your daily report, and if needed EDIT and Reload mapped data. 

    We apologize for this Inconvenience.

    Thank you,
    M3 Support

     

  • July 2019 FREE Group Webinars

    M3 will be hosting Group Webinars, free of charge, July 15th thru 19th. The following areas will be covered:

    • Accounts Payable (Transitioning to AC New Hotel - Input/Manage Prior Aging)
    • Accounts Payable (How to use Account Payable Module - Part 1 Enter Vendor/Invoice & Navigation)
    • Time Management Tablet/Biometric Overview (Are you fully utilizing your tablet?)
    • Financial Designer (Troubleshooting Out of Balance Income Statements and Balance Sheets)
    • Accounts Payable (How to use Account Payable Module - Part 2 Import Vendors/Invoice & Review Reports)
    • Accounts Payable (How to use Document Imaging)
    • PMS (Data Integration Overview)
    • Overview of Insight
    • Setting up a New Company/Property

    Click HERE to sign up for the webinar topic(s) of your choice. 

  • Happy 4th of July!!!! M3 Offices are closed Thursday 7/4/2019

    In observance of Independence Day, M3 will be closed on Thursday, July 4th. 

    July 4th M3 Hours:
    Closed starting at Thursday 7/4 7am EDT and will re-open on Friday 7/5 8am EDT

    A support technician will be on-call for severe High Priority issues including connection or login issues.

    Thank you and have a safe and Happy 4th of July!!

  • MAINTENANCE COMPLETED on 7/1 8pm EST -- Performance Issues for Accounting Core and Time Management

    We are aware of intermittent issues over the last 10 days that have affected the performance to both Accounting Core and Time Management. Below are the time frames we were impacted:

    Thursday 6/20 4:30-5:30pm EDT
    Friday 6/21 9am-12pm EDT
    Monday 6/24 9am-11am EDT
    Monday 7/1 11:45am-1:30 EDT
     

    We isolated the cause on Monday, July 1st, afternoon. We completed a Maintenance on Monday evening (7/1) which had less than 1 minute of downtime for customers. We expect this update to resolve the extreme performance degradation that was seen some last week and also Monday (7/1). If you experience any extreme performance degradation today or over the next few days, please submit a case and we will work to resolve as quickly as possible.

    We understand the frustrations this has caused and continue to work towards providing the best customer experience possible. 

    Thank you,
    M3 Support

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