Welcome to the M3 Help Center!

In observance of Thanksgiving, M3 will be closed on Thursday, November 28th, and Friday, November 29th. Additionally, we will close early at 8 PM on Wednesday, November 27th.

We are incredibly thankful for our customers and employees. We wish everyone a Happy Thanksgiving and hope you enjoy this time with your families and friends, focusing on the things we are grateful for.

M3 Support Hours:

• Closed starting at 8 PM EST on Wednesday, November 27th
• Reopening at 8 AM EST on Saturday, November 30th

During Thursday and Friday, M3 Support will have technicians on-call for severe high-priority issues affecting login and/or connectivity. Please note that responses may be delayed.

Thank you for your understanding.

Best regards,
M3

What’s New!

We will release Accounting Core version 6.3 on Tuesday, 10/22/2024, at 8:00 PM ET. Please notify all users to save their data and log out by 7:45 PM ET. This release will enhance Payment Wizard and offer more options for importing and exporting data. We have also improved Accounts Receivable, adding the ability to void invoices.

The 6.3 Release Notes can be found here: M3 Accounting Core 6.3 Release Notes.docx

If you have any questions, please contact M3 through our Help Center or email TechSupport@m3as.com.

Thank you!  

M3 Support

Here at M3, we can't wait to let you know what we have been working on just for you. We offer monthly, FREE, group webinars designed to keep you up to date with our product enhancements.  Keep reading to find out why you DON'T want to miss out!

We are currently experiencing a high volume of cases due to the recent rollout of our new Accounting Core landing page. This update requires you to re-enter your existing username and password to further safeguard your account as well as validate your email address. If you forget your existing password, you can now reset it directly on the sign-in page. This process involves verifying your email address in preparation for utilizing Multi-Factor Authentication (MFA) to enhance security.

In the meantime, here are a few tips that might help resolve your issue:

• Remove “m3.local” from your username.
• Remove “m3/” from before your username.
• Wait up to 10 minutes for the confirmation email.
• Check your junk/spam folder for the confirmation email.
• If you are still having issues, please submit a case and include your username and email address. You can submit the case from either the Help Center or by emailing techsupport@m3as.com to be placed in the queue for a technician to respond.

We appreciate your patience, and we will respond to all cases as soon as we can.

Thank you for your continued trust and support.

M3