Welcome to the M3 Help Center!

We are very excited to announce that we have extended our M3 Support office hours to accommodate our customers' needs. M3 Support is now open 24 hours a day for 5 days a week to go along with our current weekend hours. Please see below for our new hours. 

Sunday 11:00pm - Friday 11:00pm Eastern (24 hours, 5 days a week)
Saturday & Sunday 8:00am - 6:00pm Eastern

We are thrilled to be offering these extended hours to our customers for the first time in M3 history! We look forward to continuing to support and serve our customers.

Thank you,
M3 Support

M3 will be hosting Group Webinars, free of charge, June 18th thru 22nd. The following areas will be covered

• Check Writer Layout (Troubleshooting)
• Accounts Payable (Transitioning to AC New Hotel - Input/Manage Prior Aging)
• Accounts Payable (How to use Account Payable Module - Part 1 Enter Vendor/Invoice & Navigation)
• Operations Management System Admin Refresher
• Scanner Installation & Compatibility
• PMS Data Integration (Best Practices)
• Accounts Payable (How to use Account Payable Module - Part 2 Import Vendors/Invoice & Review Reports)
• Accounts Payable (How to use Document Imaging)
• Check Writer (How to use Check Writer at All Levels)
• Time Management Timesheets (Overview of editing timesheets and adding earn (pay) codes)
• Month End Suggestions (How to close periods, Ledger Tie, A/P Tie, Missing images etc)
• Financial Wizard Running Reports (How to run reports, run consolidated reports, save reports etc)
• Time Management Schedules (How to enter schedules, time clock restrictions, holidays, and set up notifications.)

Click HERE to sign up for the webinar topic(s) of your choice. 

Please read to see our newest enhancements for Accounting Core!

We would like to take a moment to thank our Intercompany users for the feedback provided on this new feature. It is great to see this new functionality being put to use. Please find the 2 items below, each has been identified as an issue within the system, and each item does have a workaround provided. We do expect that these items will be fixed in a future release. 

Intercompany Invoices with the same Invoice Number Posted at the same time will merge under 1 vendor, in the Receiving Entity.

Option #1: Assign Unique Invoice Numbers for Intercompany Invoices (Preferred)

Option #2: Post Intercompany Invoices on an individual basis, as soon as they are created.

An on-demand check that pays a non-Intercompany Invoice and a Intercompany invoice does not make the correct journal entry (It only Debits Intercompany and Credits Cash, instead of Debiting I/C and AP and Crediting Cash).

Option #1: Use the Batch Payment Option to pay a vendor that had a check cut for an AP and Intercompany Invoice (Preferred)

Option #2: Create a Manual Journal entry and Credit Intercompany/Debit A/P Trade for the Total amount of Non-Intercompany Invoices that were paid