Welcome to the M3 Help Center!

M3 will migrate database servers overnight on Saturday, October 12th, starting at 8:00 PM ET. During this time, you may experience intermittent availability through Sunday morning, October 12th. 

This will also impact the Insight Dashboard creations. Once the process is completed, M3 will ensure that data is populating correctly for applicable users.  

Please save your work and log off by 7:45 PM ET on Saturday to ensure your work is not disrupted. 

If you have any questions or need assistance, please reach out to our technical support team at TechSupport@m3as.com. 

We appreciate your understanding and cooperation as we pursue continuous improvement for our valued customers.  

Best regards, 

M3

The unexpected outage affecting some of our services, including Accounting Core, Labor Management, and Insight, has been resolved. Our team, in collaboration with our vendor, has verified that all systems are now accessible and fully operational.

Thank you for your patience and understanding during this time. If you experience any further issues, please do not hesitate to contact our support team via an email to techsupport@m3as.com or by submitting a case from our Help Center.

Sincerely,
M3

Here at M3, we can't wait to let you know what we have been working on just for you. We offer monthly, FREE, group webinars designed to keep you up to date with our product enhancements.  Keep reading to find out why you DON'T want to miss out!

We are currently experiencing a high volume of cases due to the recent rollout of our new Accounting Core landing page. This update requires you to re-enter your existing username and password to further safeguard your account as well as validate your email address. If you forget your existing password, you can now reset it directly on the sign-in page. This process involves verifying your email address in preparation for utilizing Multi-Factor Authentication (MFA) to enhance security.

In the meantime, here are a few tips that might help resolve your issue:

• Remove “m3.local” from your username.
• Remove “m3/” from before your username.
• Wait up to 10 minutes for the confirmation email.
• Check your junk/spam folder for the confirmation email.
• If you are still having issues, please submit a case and include your username and email address. You can submit the case from either the Help Center or by emailing techsupport@m3as.com to be placed in the queue for a technician to respond.

We appreciate your patience, and we will respond to all cases as soon as we can.

Thank you for your continued trust and support.

M3