Welcome to the M3 Help Center!

M3 will be hosting Group Webinars, free of charge, Dec 16th thru 20th. The following areas will be covered:

• PMS Data Integration (Best Practices)
• Year End Best Practices (Closing the year 2019
• Time Management Labor Management (What is Labor Management and how can it help you control your labor?)
• Time Management Reports (What kind of reports can I run in Time Management?)
• 1096/1099 Process (How to Print 1096 and 1099))
• Time Management Schedules

Click HERE to sign up for the webinar topic(s) of your choice. 

**PMS Processing Delay**

For PMS providers that utilize email as their delivery tool, there is a delay in today's processing. The issue was resolved around 7:30am EST approximately; however, the data may still take up to approximately 10am EST before flowing into Accounting Core. If the data is still not available after 10am EST, please submit a case and our Support team will troubleshoot as soon as possible.

Thank you,
M3 Support

Description of Problem:

1. Customer has upgraded their MAC to the newest version of iOS (Catalina) v10.15

Symptoms/Issue(s):

1. Cannot create folders on the root drive.
2. iOS version does not support 32-bit applications any longer. i.e. Citrix Receiver

Solution:

***Please be aware that even though Accounting Core will run on iOS version 10.15 (Catalina), you will no longer be able to import, export, or upload due to security changes implemented by Apple prohibiting access to the hard drive. Below you will find some solutions that M3 has seen success with when used; however by using one of these options you will be put in a non-supported situation by M3 on your MAC computer.

1. The enterprise path will need to be changed to a path that the MAC user can access.For example, a network drive.
2. If the user chooses they may use a version of a Windows Parallel program, which is a program that is installed on the MAC that runs Windows as a program on top of the MAC operating system.Then set up the folder path in the Windows Parallel.
3. The last option is to downgrade to the version High Sierra iOS version 10.13.

Notes/Addendums:

• There may be changes coming as M3 learns more about this iOS version and how to overcome the current challenges.

M3 is pleased to announce we will had an Accounting Core Release on the evening of Tuesday, Oct. 22. Please access the following URL to review the release notes to see what all is included in this release:

https://help.m3as.com/content/solution-source/accounting-core-release-notes/

M3 Tech Support Teaser:

1 – Enterprise Level :  Ever wish your organization could have more than one bank account?? Starting Wednesday Oct 23, Multi Bank accounts will be available.

2 –  Accounts Payable: Pre Payment - With this feature M3 customers will now be able to realize payments across accounting periods.

Thank you,

M3 Support

TechSupport@M3as.com 

770-297-3347