Welcome to the M3 Help Center!

M3 Memorial Day Support Hours:
Sunday 5/28 - Closes at 6pm EST
Monday 5/29 - Reopens at 11pm EST

In observance of Memorial Day, M3 will be closed on Monday. M3 will be on-call for severe High Priority issues & will make every attempt to assist with connection issues & maintaining system functionality. If you require normal assistance during non-support hours, you may submit a case or email us. A technician will respond once M3 reopens.

Thank you
M3 Support

Good Morning M3 Customers,

 

M3 Recommends for those HILTON ONQ/PEP customers who are not receiving their Daily report (PMS files) to submit a case with the Hilton Help Desk.

Hilton OnQ/PEP files have not been submitted to M3 since the night audit date of 05/11/23. At this time if your daily report has not auto-populated, please feel free to resend the file to your M3 PMS mailbox using the following subject line:  

Operation Audit - Revenue Extract - Date of 5/12/2023 12:00:00 AM

As this is a Hilton issue, M3 would suggest you open a help desk ticket with Hilton regarding your missing or delayed files.
 

You may open a case with techsupport@m3as.com for more instructions. 

Regards, 
M3 Support

M3 offers free monthly group webinars. Please continue reading for details.

Dear M3 Customers,

We are pleased to announce that the Accounting Core 5.8 release was pushed to production on Tuesday, March 21, 2023 at 10PM. Please choose to continue reading for details on the new features/updates. If further questions, please contact M3 Support via our M3 Help Center case submission. We look forward to discussing and sharing our technical guides on these features to help your organization with these new features.

Thanks,
Support