Welcome to the M3 Help Center!

If your property/properties have not received data in the Daily Report for dates since 1/17, please submit a case or email techsupport@m3as.com. Please provide your full M3 username and our Support team will work to resolve as quickly as possible.

Thank you,
M3 Support

• Microsoft will be ending support/security updates for their Windows 7 Operating System on January 14^th, 2020.  It is not M3’s practice to allow access via unsupported operating systems. In harmony with Microsoft’s decision, M3 will follow suit.  On April 1^st, 2020, M3 Accounting Core users who are still using Windows 7 will be unable to access the platform.  Please consider updating your operating system to Windows 10 prior to that time to insure continued access to Accounting Core.
• This means after January 14, 2020 Microsoft will not be providing security updates or supporting any updates to Microsoft Windows 7 Operating system, which could ultimately put your computer at risk.
• Due to Microsoft Windows 7 ending support January 14, 2020; on April 1, 2020 M3 customers whose computers are still utilizing Microsoft Windows 7 will be blocked from accessing clientportal.m3as.com and Accounting Core. 
• Internet Explorer is no longer supported by Microsoft and no longer permitted to access Accounting Core. We suggest using Chrome or Firefox if on Windows 7 for the remainder of time in which Windows 7 is still being supported.
• Our goal is to provide a reasonable amount of  time between Microsoft ending support for Windows 7 on January 14, 2020 and M3’s blocking access to clientportal.m3as.com and Accounting Core on April 1, 2020.  Please update your Microsoft Windows 7 operating system to a supported version such as Microsoft Windows 10 prior to April 1, 2020.
• If your organization has any questions please contact Tech Support by way of a case at help.m3as.com or call 770.297.3347.

M3 will be hosting Group Webinars, free of charge, Jan 20th thru 24th. The following areas will be covered:

• Hilton Database Maintenance
• PMS Data Integration (Best Practices)
• Accounts Payable (Transitioning to AC New Hotel - Input/Manage Prior Aging)
• 1096/1099 Process (How to Print 1096 and 1099)
• Accounts Payable (How to use Account Payable Module - Part 1 Enter Vendor/Invoice & Navigation)
• Time Management Labor Management (What is Labor Management and how can it help you control your labor?)
• Accounts Payable (How to use Account Payable Module - Part 2 Import Vendors/Invoice & Review Reports)
• Year End Best Practices (Closing the year 2019)
• Time Management Tablet Overview and Biometrics (Are you fully utilizing your tablet?)
• Accounts Payable (How to use Document Imaging)
• Overview of Insight
• Time Management Schedules

Click HERE to sign up for the webinar topic(s) of your choice. 

M3 Customers:  

As of January 10, 2020 we have corrected the issue with the Import/Export Module EXPORT of the 2019 1099 Vendor Payment Export:  We recommend re-exporting your 1099 information to ensure 1099 accuracy.  

Original Message Below: No longer an issue.

We have found an issue with the Import/Export Utility Export: 2019 1099 Vendor Payment Export produces incorrect data for your 1099 printing. At this time we have two solutions for your 1099 needs.

• Use the Maintenance : Form 1099 to export by company.  Verified accurate
• We have an internal process to produce your 1099 information, to request this please create a case in Help desk requesting M3 to generate the 1099 report. 

We sincerely apologize for the inconvenience in this matter.

M3 Technical Support