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In observance of Thanksgiving, M3 will be closed on Thursday (11/23) and Friday (11/24) as well as closing early at 8pm on Wednesday (11/22). We are very thankful for all of our customers and all of our employees and wish a Happy Thanksgiving to all.
M3 Support Hours:
Closed starting at 8pm EST Wednesday (11/22)
Open at 8am EST Saturday (11/25)
On Thursday and Friday, M3 Support will have technicians on-call for severe High Priority issues affecting login and/or connectivity.
Please note the following planned outage from Hilton that will directly impact the daily revenue extract transmitted daily to M3.
Operations Audit Outage: Saturday, November 18th from 9am-8pm cst
Hilton Operations Audit will be performing a planned outage to upgrade their production environments. During this outage, users will not have access to the application and delivery of the revenue extracts will be suspended. Once the system is back online revenue extracts will be queued for transmission, however, Hilton users should anticipate that they will need to manually download the revenue extract once the system is back online.
Once the Operations Audit system is back online it will take time to process the backlog of pms daily revenue transmissions, revenue spreadsheets, revenue adjusting entries, etc.
M3 will be processing the revenue extracts as they are received from Hilton. If we have not received your file it will need to be manually downloaded and submitted for processing or the information will need to be manually entered for that day.
Attached is the instructions to extract historical files from Hilton.
Click HERE for the help document
Please review the Hilton Operations Audit home landing page for updated information.