Q: Why do I always have to open the ICA files when using Google Chrome to access M3 applications?
A: This is the default behavior of Google Chrome for ICA files. The next time you click on an M3 application in the Client Portal, click on the drop-down caret next to the file name. This will bring up a small menu. You should see the option to "Always open files of this type." Check this and then click on the file to open it (See attached image for example). The next time you click on an application for M3, this file should automatically download and launch.
Q: What if I previously checked the option to open ICA files each time?
A: If your browsing data, such as cookies, cache, history, etc was recently cleared, this could have reverted the default behavior in Chrome to prompt each time. This can be corrected by performing the step above again.
If nothing happens after you click on the ICA file, please login and submit a support case and we can assist you.
Matt Husted
M3 Technical Support
