John Miller M3 Accounting/Analytics Technical Support Specialist III

This information can also be found under Login FAQ section on the main menu at the top.

See below to download the correct versions of each Citrix application.  Find the version of Windows or Mac OS you are running and click the link next to it.  The link will take you to the web page to download the Citrix version.

Windows 10 (any build): Citrix Workspace 1907

Windows 8, or 8.1: Citrix Receiver 4.9 LTSR

Windows 7 (32, or 64 bit): Citrix Receiver 4.9 LTSR

Windows XP is no longer supported

Mac OS 10.11, 10.12, 10.13, 10.14: Citrix Workspace 1906 for Mac

Mac OS 10.11, 10.12, 10.13: Citrix Receiver 12.9.1 for Mac

If you are having this issue, no worries there is a simple and easy resolution to get you printing to the correct printer again. 

This is a setting within Windows 10 and here is how to fix it.

1. Go to the start menu.
2. Select Devices.
3. Make sure you are on Printers and Scanners on the left menu.
4. On the right scroll down until you see the heading "Let Windows Manager My Default Printer."
5. Turn that off.

If you are in AccKnowledge, log out by clicking "file" then "exit."

Now make sure your default printer is the one you want to be default and log back into AccKnowledge and start printing!