Pat Mosca Vice President- Operations

Closing the loop here.  Tech support rolled back the Citrix version and updated the drivers for the graphics card.  This fixed the issue.

Thank you Keith.  We appreciate the quick response and suggestions.  We do have an open case with M3 but thought while waiting on the next step we would post to see if anyone else encountered this.  M3 support connected earlier today and we verified all the settings above but the issue still exists.  We've used M3 for 6-7 years and on MS Surfaces throughout without issues.  Given this is a newer suface (9), perhaps it is chipset or graphics card related that the app is having issues with.  Let us know if you have any other suggestions while we wait for support's next step.  Thanks again. 

Just installed Citrix for Accoutning Core on a new Microsoft Surface Pro 9.  When the program loads and as we move the cursor around, random black boxes and resolution-type issues begin popping up.  It happens on the laptop alone as well as when connected to one or two external mointors.  We've changed all display settings (resolution, scale, refresh rate, advanced display, graphics, etc.) with no luck.  We also changed the Citrix receiver to the high resolution scale setting (DPI).  Any feedback or recommendations would be appreciated.  Thank you!  Attached pic.