Setting automatic border detection failed Error: Invalid parameter

How do I fix this? I have an Epson ES-500W

 

Thank you!

I am trying to attach images to invoice in the M3 Accounting using the "scan documents for selected items". When I click on this option it gives me the error message of "setting automatic border protection failed" "Error:invalid parameter". Can you please assist in correcting this? The scanner/printer that I am attempting to use is Epson WF-2860.

Thank you 

Melissa Duncan, GM

 

Hi Melissa,

This error normally means that the scanner is not compatible to scan directly from Accounting Core. The option to scan to your computer and then attach via a specified folder will work. If you have questions on how to set up that folder and attach images from there, please submit a case and we will be happy to walk you through those steps.

Thank you,
M3 Support

how do i set up a folder to be able to attach images versus scanning from accounting core?