M3 Update Thursday 12/9/2021 · Community Portal

Dear Valued Customer,

Please submit cases by emailing techsupport@m3as.com. Users are currently unable to login to the M3 Help Center, so please utilize the links below for helpful documentation and videos.
For assistance with resending prior day's Daily files, please go here: PMS Daily Processing Instructions
PMS Processing: PMS that comes to M3 via email is functional. We are working with Oracle towards resolving Opera processing. We are aware of the message when trying to update the credentials in Opera that reads Connection could not be Established that appears to be happening with Opera Versions older than 5.6. While we continue to troubleshoot, feel free to email the Opera files to opera@m3link.net and they will automatically process.

For all email received PMS files, We have successfully processed all files that we have received to your mailbox from 11/11 to current. If you are missing days prior to that, and your values are not populated in your daily report, please resubmit those days. If you have done that and the data is still missing, please contact us at techsupport@m3as.com. PMS Daily Processing

If you have rolled your daily through today and your data feed is active with mapping complete in the daily report module, and your data has populated per normal there is no need for further action or to contact us.

Document Imaging is now available to all customers. We are aware of intermittent issues affecting viewing of images (resulting in a blank, white screen) and attaching images. Our teams continue to troubleshoot those issues. Also, there is a possibility that images which were attached on 10/17-10/18 may no longer be available to view in Accounting Core.

Please use this link for more Document Imaging information: Document Imaging Quick Reference Guide.

Priority Checklist for Accounting Core to assist with your processes (added 11/3)

Importing Assistance Documentation for Import/Export Utility assistance (added 11/3)

M3 Workflow Assistance (updated 11/8 with videos)

Please take note of the items below for important information regarding restoration:

1. New login page is https://connects.m3as.com. M3 Login Instructions

2. We will be conducting ongoing emergency releases and maintenance. We will do our best to give ample notification of what to expect with each release.

3. If you have any issues, you can email techsupport@m3as.com. Tickets are best for tracking and communication. Our Help Center is available to view our Updates, but currently users are not able to login to the Help Center.

CUSTOM DATA FEEDS (Import/Export) – We are working through restoration steps now to establish the automated data feeds that customers have used in the past for things like purchase order systems, reporting tools, payments, and more. These efforts will continue through next week. M3 will be reaching out directly to customers who had any custom feeds.

Thank you for your continued patience. We remain dedicated to completing the remaining restoration activities as soon as possible.