• M3 Update Wednesday 10/27 4:00 PM EST

    Update 10/27/2021 (4:00 PM EST)

    Dear Valued Customer,

    Thank you for your continued patience. We continue to make progress. We are making modifications to Time Management today based on testing results and will resume testing those changes. We have begun testing Accounting Core. We have all Accounting Core and Time Management databases restored to 10/18/2021 at 10pm est. There are steps we must complete before we can publish and restore access to users. We know the steps and are working as fast as we can.

    Thank you,
    Support

  • October 2021 Free Group Webinars

    M3 offers free monthly group webinars. Please continue reading for details.

  • M3 Releases New Labor Management Mobile App!

    Click on the Headline for more information! M3 is excited to introduce the M3 Labor mobile application. Check out the video below for a quick peak.

    https://youtu.be/qe9ZlAn2FK4

    With the goal of bring end users closer to the information they need on a regular basis, our first version provides:

    • An Employee mobile access to their accumulated weekly timesheet punch information, and weekly schedule information. This streamlines their visibility directly to their mobile handset, in addition to the existing access from the tablet time clock at the property.
    • A Property Manager mobile access to labor performance by job category, for key defined time periods or custom date ranges. An ongoing view to “Who’s on the clock?” at their property, along with accumulated hours and the mobile ability to Edit employee punches without the need to log into the web application.
  • Hilton/OnQ Processing Issues

    M3 is aware that Hilton properties are experiencing OnQ PMS Processing issues/delays caused by an issue on the Hilton side. To get your data into Accounting Core, we suggest manually extracting the data file (in XML format) from OnQ and emailing to your PMS email inbox which should be your 3-letter code @m3link.net. Example: abc@m3link.net. You will need to utilize this subject line exactly for it to process: Operation Audit - Revenue Extract - Date of 6/16/2021 12:00:00 AM

    You can also CC: techsupport@m3as.com and we can verify the file is received and processed. 

    Thank you and we appreciate your patience as we try to get these processed as quickly as possible as this Hilton issue seems to have affected most all properties utilizing OnQ. You may also reach out to Hilton/OnQ support to see if they can work towards troubleshooting why the emails/files are not being sent to M3 at the indicated time in the feed.

    Thank you,
    M3 Support

     
  • M3 Accounting Core: May 18th Accounting Core Release 5.2

    Greetings M3 Customers,

    We are pleased to announce the upcoming release to production of Accounting Core 5.2.   Our marketing team has provided to System Administrator the release notes however if these were not received our technical support team would be happy to provide them via a case submission here on the Help Center.

    The release is schedule to begin at 9 PM Eastern and last for approximately two hours.  We wanted to share a few of the changes to the Accounting Core application.

    • Modules: Check Writer will be renamed to Payment Wizard.   With the advent of multiple process to pay vendor invoices, ePay, Check, ACH, VCC, CSI the terminology aligns with the over all functionality.  This naming convention has already been completed within the module.
    • Import/Export Utility:  Will be updated to XLSX (excel) formatting.   We have produced a Webinar that can be found on the M3 Help Center, and Tech Support will conduct another free webinar on Monday, May 17, 2021 at 9 AM Eastern. Please feel free to sign up to go over the changes.

    Thank you,
    M3 Technical Support

  • Accounting Core : Import/Export Utility: Ending support for XLS formatted templates and imports : Release DATE Tuesday, May 18, 2021 (9 PM Eastern)

    Dear M3 Customers,

    Microsoft has ended support for the excel XLS format.  M3 will be removing and ending the ability to import the MS Excel XLS format.  The current supported version of excel XLSX format is available.  We would recommend reviewing your current M3 Import Export Utility templates and update any XLS formatted templates ahead of the scheduled mid-May  release.  During this anticipated release date the excel XLS templates and ability to import will be removed.

    If there are any questions please either contact Tech Support or their will be a free webinar on May 17, 2021 feel free to sign up here at the Help Center.

    Thanks,
    M3 Support

  • Need a new Podcast?? Check out M3 Minutes!

    Are you looking for a new podcast? Would you like to learn more about how to use M3 or some of the cool things M3 is doing? Check out our new podcast, M3 Minutes! Click HERE to access our latest podcasts. 
  • Happy New Year! Accounting Core Reminders

    YEAR END HINTS: OPEN Fiscal Year 2021

    As of 1/1/21, in AP, Check Writer, GL, and Cash Mgt, to see entries from 2020, use the + sign within the Accounting Core Module (above Arrow of Scroll Bar on Right Hand Side of the Screen --- Immediately above where Data would List - Underneath Chart of Account button, except for in Check Writer).

    1099/1096-M3 does not support printing on the Pressure Seal 1099 Format or the NCR Formatted 1099. Please reach out to Support with any questions.

    Thank you,
    M3 Support

  • M3 Happy Holidays! Accounting Core Reminder - Open fiscal Year 2021 prior to January 1, 2021

    We Wish our M3 customers a safe and HAPPY HOLIDAY SEASON! 

    In addition to the below Support schedule, we wish to remind if your Fiscal Year 2021 has not been opened, please do so prior to January 1, 2021.

    YEAR END HINTS: OPEN Fiscal Year 2021 prior to January 1, 2021

    As of 1/1/21, in AP, Check Writer, GL, and Cash Mgmt, to see entries from 2020, use the + sign within the Accounting Core Module (above Arrow of Scroll Bar on Right Hand Side of the Screen --- Immediately above where Data would List - Underneath Chart of Account button, except for in Check Writer).

    1099/1096-M3 does not support printing on the Pressure Seal 1099 Format or the NCR Formatted 1099. Please reach out to Support with any questions.

    Christmas and New Year's Holiday Schedule Hours are as follows:

    Thursday 12/24 and Friday 12/25 - Closed (a support technician will be on-call for severe High Priority issues regarding Connectivity and/or Access issues)

    Saturday 12/26 - 10am-6pm EST

    Thursday 12/31 - Close at 8pm EST

    Friday 1/1 - Closed (a support technician will be on-call for severe High Priority issues regarding Connectivity and/or Access issues) 

    Reminder--For customers who utilize ACH Processing, there will be no processing on days M3 is closed--please consider these processing delays when scheduling ACH Payments.

    Thank you,
    M3 Support

  • M3 Check Remittance Address Update

    M3 has a new location for checks to be mailed to. Below is the new address. Our Office Location has NOT changed, but where the checks need to be delivered to has. We have updated any associated M3 vendor within the Accounting Core database as of last Friday morning (10/2). This was only updated for the vendor of M3 whose default payment type is set to Regular. If you create any new M3 vendor in Accounting Core and plan to mail in checks for that property, please use the below address and also update the Legal Name under the Contact field to the below mentioned.

    Address 1: P.O. Box 117495
    City: Atlanta
    State: Georgia
    Zip: 30368

    Legal Name: M3 Accounting Services Inc. Lockbox #117495