Hi Jeff,
Please try the following to help with this issue:
Uninstall the current version of Citrix you have on your computer now and install the version at the link below.
https://www.citrix.com/downloads/workspace-app/legacy-workspace-app-for-windows/workspace-app-for-windows-latest1.html
If you still have any issues, please email Techsupport@m3as.com or submit a case from this Help Center and a technician will reach out as soon as possible.
Thank you,
M3 Support