Kayne Gibson M3 Accounting + Analytics Director of Ops

Hi,

You can email us at techsupport@m3as.com with your contact information and your M3 username for a Case to be created. One of our technicians will then reach out to assist with being able to get your authentication method changed.

Thank you,
Kayne Gibson
M3 Director of Customer Operations

Hi Nandlal,

I have created a case on your behalf. We are able to reset the MFA Authentication method so you can set it back up when logging in. One of our Support Technicians will be reaching out as soon as possible to assist. 

Thank you

When this issue arises, we recommend trying the following:
1) Close all browser windows and reopen. This normally will clear up this issue.
2) If still experiencing this, please clear your cache/cookies and this should resolve it.

Thank you

Hi Nathan,

I have created a Support Case on your behalf so one of our Support Technicians can reach out as quickly as possible.

Thank you

Hi Ricky,

From our PMS Implementation team:

Most customers want it mapped to the "Frequent Stay Rewards" line item as a negative. Furthermore, typically rewards reimbursement/frequent stays lives under non-revenue but if further help is needed, we recommend speaking with PEP support on how those funds affect your bottom line.

I hope this helps some, please feel free to submit a case for more information if needed or hopefully another customer may be able to add some input on what they have done for this. 

Thank you,
M3 Support

Hi all,<br> <br> You would just need to get the specific name of the folder from your corporate office or Accounting Core System Administrator as these can be different for all customers. Once you have that, you can then recreate the folder on your computer's C Drive. If you need any assistance, please feel free to submit a case and our team will be happy to assist.&#160;<br> <br> Thank you

If you choose the Magnifying glass in the top right, then where it shows All on the left, choose that to select Forums. Then you can search by any keywords and it will provide the results.

Hi Jeff,

Please try the following to help with this issue:

Uninstall the current version of Citrix you have on your computer now and install the version at the link below.

https://www.citrix.com/downloads/workspace-app/legacy-workspace-app-for-windows/workspace-app-for-windows-latest1.html

If you still have any issues, please email Techsupport@m3as.com or submit a case from this Help Center and a technician will reach out as soon as possible.

Thank you,
M3 Support