• RE: attaching multiple pre scanned documents

    Hi Kim,

    We have created a Case for this issue so that one of our Technical Support Specialists will be able to reach out to assist as soon as possible.

    Thank you,

    M3 Support

  • RE: General Ledger account description

    Hello Ed,

    The system does allow users to edit the account name to make it unique for a specific Company/Property, however, this is not recommended. We strongly suggest that if new descriptions are needed, that new accounts are added into the system. 


    Best Regards, 

    Mike - Support Manager

  • RE: M3 Logo

    Good morning Mr. Patel,

    M3 Support has received your case and will reach out today to assist.

    Thank you,
    M3 Support

  • RE: Sky Touch PMS Mapping

    Hi Heather,

    I have communicated with our PMS Implementation team and they will be reaching out to you today. Feel free to reach out to techsupport@m3as.com if you have not received a phone call or email by this afternoon. 

    Thank you,

    M3 Support

  • RE: Import/Export Utility Invoices

    Hi Josh,

    We have also created a case for you on this question; at this time, there is not the ability to import as a specific type. It will default to Regular. We do have this as an Enhancement Request for our Import/Export Utility when we start working on upgrading this specific module to include the option of selecting what type of Payment method you would like to use. 

    Thank you,
    M3 Support

  • RE: Fix P&L Formula

    Hello Jennifer, 

    There a few different reasons that a Percentage Formula may be incorrect on your finanical. I have created a case for you and a technician will reach out today. I have attached a general handout that goes through the process of creating a % Calculation in a financial, in the event that you should need this in the future.

  • M3 - Group Webinars

    M3 is offering FREE Group Webinars for the following areas:

    • Adding General Ledger Accounts in Accounting Core from Start to Finish
    • Budget / Forecast (How to use the Budget / Forecast modules in Accounting Core)
    • Intro to Labor Dashboards for Labor Management Customers 
    • Insight Budget/Forecast Overview for All Users
    • Setting Up Comments/Notes on Dashboards for Insight Designers
    • Third-Party PMS Expectations

    If you are interested in signing up for any of these areas, please find the links below that are arranged by the Subject Matter and the Schedule Time. (When clicking on the scheduled time of your choice, you will be directed to a different website so that you can sign up for the Webinar selected).

  • RE: Daily Report

    Hello Phil, 

    There is not a direct import function that would allow a user to import daily report data, however, an additional service that is offered is PMS Mapping, to where your PMS system sends M3 a file and the data is populated into the daily report. If this is something that you are interested in pursuing, please create a case https://help.m3as.com/helpdesk and a member of our PMS team will contact you and assist further. 


    Thank you, 



  • RE: Document Imaging Viewing Issue


    Based on the behavior you mentioned, the invoice(s) were most likely entered at the Company Level (LLC), this means that you will not see the invoices at the property level.

    I have created a case for this item, an AccKnowledge technician will reach out to you as soon as they are available to do so.  In the future, the best way to receive assistance on any issues is to submit a case from this website under the Help Desk option or to email the support issue to techsupport@m3as.com


    Thank you,