• RE: Daily Report

    Hello Phil, 

    There is not a direct import function that would allow a user to import daily report data, however, an additional service that is offered is PMS Mapping, to where your PMS system sends M3 a file and the data is populated into the daily report. If this is something that you are interested in pursuing, please create a case https://help.m3as.com/helpdesk and a member of our PMS team will contact you and assist further. 

     

    Thank you, 

    Michael

     

  • RE: Document Imaging Viewing Issue

    Belma, 

    Based on the behavior you mentioned, the invoice(s) were most likely entered at the Company Level (LLC), this means that you will not see the invoices at the property level.

    I have created a case for this item, an AccKnowledge technician will reach out to you as soon as they are available to do so.  In the future, the best way to receive assistance on any issues is to submit a case from this website under the Help Desk option or to email the support issue to techsupport@m3as.com

     

    Thank you, 

    Michael

  • RE: Bug fixes

    Hi, Ben!  We have tried to reply individually to every user that reported a problem.  Please email techsupport@m3as.com if you did not receive the information needed and we will be happy to assist.

  • RE: GL Module Update Bugs

    Hi, everyone.  M3 has diligently worked to resolve all known issues.  If you had opened a case to report details, the support team will verify each as resolved, then individually notify the customers that reported.  The overall improvements made should address most of the concerns listed above.  A final release is currently scheduled to be delivered next Friday, August 19th after 10pm EST during our normal monthly maintenance.  We will be sending out a list of all things being addressed in this release via email to system administrators we have on file.  If you have not yet received confirmation that your issue has been addressed, please email techsupport@m3as.com to verify resolution.  Thank you for the continued feedback and patience and we work to improve your product experience.

  • RE: PTD/YTD Variance as a percentage

    Yes!  There is a specific Special Column named Variance %.  When you add to the report, it will ask you to define the variance.

  • RE: Document Imaging Viewing Issue

    Please notify M3 Support via a Support Case if you are experiencing any Document Imaging issues such as unable to attach images, unable to view images, and/or unable to print images. We have made several updates which we believe should help alleviate numerous of the issues from the past few weeks.

    Thank you,
    M3 Operations

  • RE: Document Imaging Viewing Issue

    Changes were made overnight regarding the Document Imaging issue. If you continue to have the same issues or any new issues arise, please submit a new Support Case with the information so we can respond to it as quickly as possible.

    M3 Operations

  • RE: Document Imaging Viewing Issue

    We are continuing to work towards a full resolution on this current issue. 

    M3 Operations

  • RE: Document Imaging Viewing Issue

    Once this issue is resolved, we will update the News/Announcements section on the Home page of this site as well as update this thread.

    M3 Operations

  • RE: Document Imaging Viewing Issue

    The current Document Imaging issue is at the Highest level possible and all actions are being taken to remedy as quick as we can.  We sincerely apologize as we do understand the significance of having reliable service and take that very seriously.  We will provide updates as we have them. 

    M3 Operations