• Accounting Core Release : Tuesday October 22 2019 10 PM Eastern

    Good Afternoon M3 Customers,

    Accounting Core Release:  Tuesday, October 22, 2019:

    Start Time: 10 PM Eastern

    M3 is pleased to announce we will have an Accounting Core Release on the evening of Tuesday, Oct. 22, starting at 10 PM Eastern. Please let your users know during this time Accounting Core will be unavailable starting at 10 PM Eastern and we will have the application available as quickly as possible. We are expecting the release to be completed by 1 AM Eastern. Please access the following URL to review the release notes to see what all is included in this release:

    https://help.m3as.com/content/solution-source/accounting-core-release-notes/

    M3 Tech Support Teaser:

    1 – Enterprise Level :  Ever wish your organization could have more than one bank account?? Starting Wednesday Oct 23, Multi Bank accounts will be available.

    2 –  Accounts Payable: Pre Payment - With this feature M3 customers will now be able to realize payments across accounting periods.

     

    Thank you,

    M3 Technical Support

    TechSupport@M3as.com 
    770-297-3347

     

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  • M3 Accounting Core Citrix Supportability Notice

    • Microsoft will be ending support and security updates on January 14, 2020 for its Windows 7 Operating system. M3 will follow suit shortly thereafter and not permit access to Accounting Core to customers using Windows 7. If you are currently using Windows 8.1 you are not required to update however if you are using Windows 7 please consider updating your operating system to Windows 10 prior to losing access to Accounting core. 
       
    • In the interim,
      • For Microsoft Windows 7, please use Citrix Receiver 4.9 LTSR. 
      • For Microsoft Windows 8.1, please use Citrix Receiver 4.9 LTSR
      • For Microsoft Windows 10: Citrix Work Space 1907 is recommended while Citrix Workspace 1909 will work however you may experience some issues with scanning and/or printing. 
        • If you are on version 1909 and working without issue there is no need to roll back to 1907. 
           
    • Internet Explorer versions:
      • 10 and older will no longer be supported by Microsoft and no longer permitted to access Accounting Core effective as of now. We suggest using Chrome or Firefox as your web browser.
      • Internet Explorer version 11 will remain supported by Microsoft and will allow you to use Accounting Core, however you may experience some launching and/or connectivity issues.
    • Supported versions of Citrix are available for download at:
      • Windows 10: Click HERE for Citrix Workspace 1907 is recommended, however version 1909 will work.
      • Windows 8.1: Click HERE for Citrix Receiver 4.9 LTSR
      • Windows 7: Click HERE for Citrix Receiver 4.9 LTSR (Windows 7 will no longer be supported as of January 14th 2020)
      • Mac OS 10.11, 10.12, 10.13: Click HERE for Citrix Receiver 12.9.1 for Mac
      • Mac OS 10.11, 10.12, 10.13, 10.14: Click HERE for Citrix Workspace 1906 for Mac
      • Mac OS 10.15 (Catalina): Click HERE for Citrix Workspace 1910 for Mac
        • Note: At this time M3 is not recommending updating to Mac OS 10.15 (Catalina)
    •  If your organization has any questions please contact Tech Support by way of a case at https://help.m3as.com.

     

  • Oct 2019 FREE Group Webinars

    M3 will be hosting Group Webinars, free of charge, Oct 21st thru 25th. The following areas will be covered:

    • PMS Data Integration (Best Practices)
    • Time Management Timesheets (Overview of editing timesheets and adding earn (pay) codes)
    • Budget / Forecast (How to use the Budget / Forecast modules)
    • Budget / Forecast (How to import in Budget / Forecast)
    • Time Management Overview (What does Time Management have to offer you?)
    • Help Center (Registration / Navigation /How to use help.m3as.com)
    • Account Payable (AP & DI Training Geared Towards Property Level Users)
    • Tax Setup (How to setup and use Tax module)
    • Overview of Insight
    • Time Management Schedules

     

    Click HERE to sign up for the webinar topic(s) of your choice. 

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  • Windows and Citrix Compatibility : Information concerning Unsupported Windows OS, Browsers and Citrix Versions.

    Operating systems:  Windows 10 will be required as of Jan 14, 2020

    • Windows XP, if still being used as an OS, is not supported.
    • On Jan 14, 2020, Microsoft will be ending support on Windows 7. M3 will also end support at that time.

    Browsers:  Firefox or Chrome are supported.

    • Internet Explorer (IE) is not supported
    • In Windows 10: Edge is not able to be used (Citrix – not M3 decision). Note we have seen users state they updated and were using Edge and it just quit working – moving to Chrome or Firefox worked.  

    The steps in updating Citrix are as follows:

    Thank you,
    M3 Support

     

     

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  • Accounting Core "Not Launching" Resolution Tips

    Unsupported Software Products No Longer Supported on clientportal.m3as.com

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  • Citrix

    Dear Valued Accounting Core Customers,

    In the past week we have made several configuration changes to the Citrix and Client Portal site that will significantly improve your users experience. This effort should yield better stability, performance and a significantly reduced rendering of a variety of log in errors your users have seen for quite some time. One of the many adjustments made to support a root cause of a lot of these issues resulted in our need to enforce a security policy that could impact some of your users ability to log into Accounting Core. This security policy restricts and blocks users who are running unsupported technology. This includes Operating Systems, Internet Browsers and the Citrix Receiver client itself. This older, less secure technology introduced instability and risk into the environment that contributed to the issues you have been having.

    We have posted a tool set on the Help Desk Portal that users can scan their machines to determine if they will have an issue. Or simply, they will receive an error trying to log in. Should this occur please have them contact support for assistance to resolve that issue. In some cases, our efforts to remediate for your users will require administrative rights to the computer to install the necessary components to resolve their log in issue.

    We do apologize for any inconvenience this may cause with hopes of your understanding and our demonstration to commitments of delivering the best possible user experience for you.

    Thanks,

    M3 Technical Support

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  • Check here to see if your system needs to be upgraded to access Accounting Core

         As part of M3's ongoing efforts to maintain security and better protect your data, updates have been applied that may impact your ability to access Accounting Core.    
         If you are currently using older, no longer supported versions of your Operating System, Web Browser or Citrix you will need to update those components that no longer meet the minimum requirements.    
         The link below has been provided for you to test your system for compliance.

    If it fails please contact tech support via https://help.m3as.com, emailing techsupport@m3as.com, or calling 770-297-3347.

    Click Here to Verify Your System is Compatible

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  • Accounting Core Release Tuesday 8/20/19 starting at 10PM EST

    M3 Accounting Core Release version 4.6:
    Tuesday, August 20, 2019 10PM EST until approximately 2AM EST
    All times: Eastern standard time.

    M3 will be releasing the latest version of Accounting Core on Tuesday, August 20, 2019 at 10:00pm EST. Accounting Core will be unavailable for approximately 4 hours. For the complete documentation associated to this release, please access this link (you must be logged into the M3 Help Center in order to access the link below):

    https://help.m3as.com/content/solution-source/accounting-core-release-notes/

    Key Enhancements:

    Please click Accounting Core -4.6 Did You Know for some facts of interest concerning this production release.

    We truly appreciate your patience and understanding as we continue to strive towards creating the best product for our customers. Please notify your users of this upcoming release.

    Thank you,
    M3 Support

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  • MAINTENANCE COMPLETED on 7/1 8pm EST -- Performance Issues for Accounting Core and Time Management

    We are aware of intermittent issues over the last 10 days that have affected the performance to both Accounting Core and Time Management. Below are the time frames we were impacted:

    Thursday 6/20 4:30-5:30pm EDT
    Friday 6/21 9am-12pm EDT
    Monday 6/24 9am-11am EDT
    Monday 7/1 11:45am-1:30 EDT
     

    We isolated the cause on Monday, July 1st, afternoon. We completed a Maintenance on Monday evening (7/1) which had less than 1 minute of downtime for customers. We expect this update to resolve the extreme performance degradation that was seen some last week and also Monday (7/1). If you experience any extreme performance degradation today or over the next few days, please submit a case and we will work to resolve as quickly as possible.

    We understand the frustrations this has caused and continue to work towards providing the best customer experience possible. 

    Thank you,
    M3 Support

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  • Accounting Core Patch Release 4.5.1 Documentation

    M3 Accounting Core Patch Release:

    For the complete release notes associated to this release, please access this link (you must be logged into the M3 Help Center, in order to access the link below):

    https://help.m3as.com/content/solution-source/accounting-core-release-notes/accounting-core-patch-release

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