News

Good Afternoon M3 Customers,

Accounting Core Release:  Tuesday, October 22, 2019:

Start Time: 10 PM Eastern

M3 is pleased to announce we will have an Accounting Core Release on the evening of Tuesday, Oct. 22, starting at 10 PM Eastern. Please let your users know during this time Accounting Core will be unavailable starting at 10 PM Eastern and we will have the application available as quickly as possible. We are expecting the release to be completed by 1 AM Eastern. Please access the following URL to review the release notes to see what all is included in this release:

https://help.m3as.com/content/solution-source/accounting-core-release-notes/

M3 Tech Support Teaser:

1 – Enterprise Level :  Ever wish your organization could have more than one bank account?? Starting Wednesday Oct 23, Multi Bank accounts will be available.

2 –  Accounts Payable: Pre Payment - With this feature M3 customers will now be able to realize payments across accounting periods.

Thank you,

M3 Technical Support

TechSupport@M3as.com 

770-297-3347

M3 will be hosting Group Webinars, free of charge, Oct 21st thru 25th. The following areas will be covered:

• PMS Data Integration (Best Practices)
• Time Management Timesheets (Overview of editing timesheets and adding earn (pay) codes)
• Budget / Forecast (How to use the Budget / Forecast modules)
• Budget / Forecast (How to import in Budget / Forecast)
• Time Management Overview (What does Time Management have to offer you?)
• Help Center (Registration / Navigation /How to use help.m3as.com)
• Account Payable (AP & DI Training Geared Towards Property Level Users)
• Tax Setup (How to setup and use Tax module)
• Overview of Insight
• Time Management Schedules

Click HERE to sign up for the webinar topic(s) of your choice. 

Operating systems:  Windows 10 will be required as of Jan 14, 2020

• Windows XP, if still being used as an OS, is not supported.
• On Jan 14, 2020, Microsoft will be ending support on Windows 7. M3 will also end support at that time.

Browsers:  Firefox or Chrome are supported.

• Internet Explorer (IE) is not supported
• In Windows 10: Edge is not able to be used (Citrix – not M3 decision). Note we have seen users state they updated and were using Edge and it just quit working – moving to Chrome or Firefox worked.  

The steps in updating Citrix are as follows:

• Utilize Citrix receiver cleanup application: https://support.citrix.com/article/CTX137494 This will completely remove any old Citrix version – this ensures MSI and Registry entries are removed
• Install Citrix Work Space 1909: https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html
• Reboot your computer
• Once rebooted, open Command Prompt and type in "Ipconfig /flushdns" then click Enter
• Launch Accounting Core

Thank you,
M3 Support

Unsupported Software Products No Longer Supported on clientportal.m3as.com

Dear Valued Accounting Core Customers,

In the past week we have made several configuration changes to the Citrix and Client Portal site that will significantly improve your users experience. This effort should yield better stability, performance and a significantly reduced rendering of a variety of log in errors your users have seen for quite some time. One of the many adjustments made to support a root cause of a lot of these issues resulted in our need to enforce a security policy that could impact some of your users ability to log into Accounting Core. This security policy restricts and blocks users who are running unsupported technology. This includes Operating Systems, Internet Browsers and the Citrix Receiver client itself. This older, less secure technology introduced instability and risk into the environment that contributed to the issues you have been having.

We have posted a tool set on the Help Desk Portal that users can scan their machines to determine if they will have an issue. Or simply, they will receive an error trying to log in. Should this occur please have them contact support for assistance to resolve that issue. In some cases, our efforts to remediate for your users will require administrative rights to the computer to install the necessary components to resolve their log in issue.

We do apologize for any inconvenience this may cause with hopes of your understanding and our demonstration to commitments of delivering the best possible user experience for you.

Thanks,

M3 Technical Support

If it fails please contact tech support via https://help.m3as.com, emailing techsupport@m3as.com, or calling 770-297-3347.

Click Here to Verify Your System is Compatible

M3 Accounting Core Release version 4.6:
Tuesday, August 20, 2019 10PM EST until approximately 2AM EST
All times: Eastern standard time.

M3 will be releasing the latest version of Accounting Core on Tuesday, August 20, 2019 at 10:00pm EST. Accounting Core will be unavailable for approximately 4 hours. For the complete documentation associated to this release, please access this link (you must be logged into the M3 Help Center in order to access the link below):

https://help.m3as.com/content/solution-source/accounting-core-release-notes/

Key Enhancements:

Please click Accounting Core -4.6 Did You Know for some facts of interest concerning this production release.

We truly appreciate your patience and understanding as we continue to strive towards creating the best product for our customers. Please notify your users of this upcoming release.

Thank you,
M3 Support

We are aware of intermittent issues over the last 10 days that have affected the performance to both Accounting Core and Time Management. Below are the time frames we were impacted:

Thursday 6/20 4:30-5:30pm EDT
Friday 6/21 9am-12pm EDT
Monday 6/24 9am-11am EDT
Monday 7/1 11:45am-1:30 EDT
 

We isolated the cause on Monday, July 1st, afternoon. We completed a Maintenance on Monday evening (7/1) which had less than 1 minute of downtime for customers. We expect this update to resolve the extreme performance degradation that was seen some last week and also Monday (7/1). If you experience any extreme performance degradation today or over the next few days, please submit a case and we will work to resolve as quickly as possible.

We understand the frustrations this has caused and continue to work towards providing the best customer experience possible. 

Thank you,
M3 Support

M3 Accounting Core Patch Release:

For the complete release notes associated to this release, please access this link (you must be logged into the M3 Help Center, in order to access the link below):

https://help.m3as.com/content/solution-source/accounting-core-release-notes/accounting-core-patch-release