We are aware of intermittent issues over the last 10 days that have affected the performance to both Accounting Core and Time Management. Below are the time frames we were impacted:
Thursday 6/20 4:30-5:30pm EDT
Friday 6/21 9am-12pm EDT
Monday 6/24 9am-11am EDT
Monday 7/1 11:45am-1:30 EDT
We isolated the cause on Monday, July 1st, afternoon. We completed a Maintenance on Monday evening (7/1) which had less than 1 minute of downtime for customers. We expect this update to resolve the extreme performance degradation that was seen some last week and also Monday (7/1). If you experience any extreme performance degradation today or over the next few days, please submit a case and we will work to resolve as quickly as possible.
We understand the frustrations this has caused and continue to work towards providing the best customer experience possible.
Thank you,
M3 Support
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