Document Imaging Viewing Issue

We are currently investigating an intermittent issue with viewing images in AccKnowledge. Users will experience the image failure to load or may receive an error message 503. We are observing this issue for some customers and also seeing it fail on one attempt them work on the next and repeat. We do apologize for this and hope to have it resolved soon.

M3 Operations

Phoenix  Hotels group has the same above issue.  

Update:

We continue to research the cause of this issue. Users are still having intermittent issues uploading, viewing or approving images (view is needed for this). We hope to have a resolution soon.

M3 Operations

We will be performing a brief maintenance this evening at 9pm to hopefully resolve this issue.

M3 Operations

This intermittent issue is still ongoing at this time. We do apologize for any inconvenience this is causing. We continue to investigate and resolve root cause for same. We hope to have this fixed soon.

M3 Operations

Please provide an update on this issue

Document Imaging Viewing Issue · Community Portal This intermittent issue is still ongoing at this time. We do apologize for any inconvenience this is causing. We continue to investigate and resolve root cause for same. We hope to have this fixed soon. 

Kayne Gibson

M3 Operations

Received error message 503 when attempting to approve payment.

Document Imaging Viewing Issue · Community Portal This intermittent issue is still ongoing at this time. We do apologize for any inconvenience this is causing. We continue to investigate and resolve root cause for same. We hope to have this fixed soon. 

M3 Operations

Saving and viewing documents constantly give me error messages, even after shutting down and restarting the program.

The current Document Imaging issue is at the Highest level possible and all actions are being taken to remedy as quick as we can.  We sincerely apologize as we do understand the significance of having reliable service and take that very seriously.  We will provide updates as we have them. 

M3 Operations

I cannot save an image to M3; I see that you are aware of the problem.  Can you please make sure we are all aware once this is resolved?  This is causing a major issue with my staff and I getting our job completed.

Once this issue is resolved, we will update the News/Announcements section on the Home page of this site as well as update this thread.

M3 Operations

We will be performing system maintenance to address the ongoing document imaging issues. The service will be unavailable for a period of 4 hours beginning at 4PM Eastern Time today. We do regret this last moment notice however hopeful that we can provide resolution to this issue.

 M3 Operations

We are continuing to work towards a full resolution on this current issue. 

M3 Operations

Changes were made overnight regarding the Document Imaging issue. If you continue to have the same issues or any new issues arise, please submit a new Support Case with the information so we can respond to it as quickly as possible.

M3 Operations

Please notify M3 Support via a Support Case if you are experiencing any Document Imaging issues such as unable to attach images, unable to view images, and/or unable to print images. We have made several updates which we believe should help alleviate numerous of the issues from the past few weeks.

Thank you,
M3 Operations

We are having issues with invoices not showing up as entered in the AccKnowledge. If we try to enter it again it shows us under red as a possible duplicate but I am unable to find the original invoice entered.

Please contact us at Home2 Suites.

Amanda or Belma

314-531-4446

Belma, 

Based on the behavior you mentioned, the invoice(s) were most likely entered at the Company Level (LLC), this means that you will not see the invoices at the property level.

I have created a case for this item, an AccKnowledge technician will reach out to you as soon as they are available to do so.  In the future, the best way to receive assistance on any issues is to submit a case from this website under the Help Desk option or to email the support issue to techsupport@m3as.com. 

Thank you, 

Michael